asked on

After doing system restore windows hangs on black screen with mouse cursor

Hello,

I'm running windows small business server 2011. I've completed a system restore from a backup. Open reboot of the box I get a black screen with a mouse cursor. I see many people have had the same problem but i see no solutions.

ronnypot

Hi,

Is this before you see any SBS startup screen or do you see the SBS startup screen and then end up with the black screen.

If it is before you see the SBS screen try to remove all USB devices and restart the server.

drewallwright

ASKER

I see Starting Windows screens with the green bar and then it black screens like it's going to start up and then it hangs....

ronnypot

Just to be sure, if you try to start in save mode you get the same issue?

drewallwright

ASKER

same thing is safe mode, no change if i disconnect everything all usb and eithernet. I've even tried restoring from an older image and i get the same issue.

ronnypot

Just some additional information,
1. you have restored a backup because ?
2. backup was made via SBS backup or any other backup program?
3. restore is done to the same hardware, no changes?

drewallwright

ASKER

I installed vipre anti-virus and it installed an instance inside SQL server. some how in the process it destroyed the communication abilities of all other programs. 20+ hours on the phone with tech support and i decided it was just best to do a system restore to the day prior. I've successfully done this in the past. Incase something went wrong i removed the original system disk and replaces it with one the exact same except its empty. I cleaned it with diskpart partitioned it and changed to unique ID to the same as the original. system disk. I'm already switched the disk back to the original based on my problems but still doing the same thing. It seems to be the image's that are messed up.

ronnypot

Have you tried to start the recovery console (boot from the SBS 2011 dvd) choose repair and then for the recovery tools) and do a fixmbr?
Can you also do a diskpart, list disk, select disk (number of your sbs system disk) and then do a detail disk.

ASKER CERTIFIED SOLUTION

ronnypot

membership

Create a free account to see this answer

Signing up is free and takes 30 seconds. No credit card required.

See answer

drewallwright

ASKER

Good article find! This solution worked perfectly for SBS 2011.

Deon Lubbe

I need help here, I tried the solution as described but I am lost in the solution. It doesn't follow the registry editor instruction step by step almost like it skips some steps.

Can someone help