Avatar of seanramos
seanramosFlag for United States of America

asked on 

Remote Desktop Audio Mapping Troubleshooting

Hello,
I have a problem with a set of Dell r610's, RDP audio mapping has is not working correctly.  This just happened a few weeks back, audio has been working perfectly fine from our clients who Terminal Service into the servers. No group policies are disabling the audio whatsoever, they are under the same OU as the other terminal servers and the others are working perfectly fine.  I have made sure via RSOP.msc and checked and re checked to see if any policy was in place.  The only servers that are having this issue are identical in chipset, model etc.  Both were affected at the same time, the only thing I can think of are Windows updates that we run once or twice a month.  Perhaps corrupting the virtual MS audio drivers? I have tried updating the chipset drivers, bios, vga drivers and no luck.  I have ticked the terminal server connection AUDIO Mapping on and off several times to try to re establish audio. Used several different clients that have had success with audio in a terminal session before, same thing does not work wth the r610's but with the older Power Edges they were fine. Every time I check the Sound and Audio devices it's all greyed out saying no AUDIO DEVICE FOUND.  There are no add-in audio cards in these servers, just the virtual audio devices.  I have done a lot of research and called Dell and they are stumped as well, I don't want to have to reinstall Windows 2003 R2 on these servers just for audio, there has to be a reason why.  I have even reinstalled directx and now I'm leaning towards uninstalling .net and every update on the box.  2 identical Dell Servers and same problem, audio stopped at the same time..I don't know what else to do.  Any info would be greatly appreciated. Thanks.
Windows Server 2003Server HardwareCitrix

Avatar of undefined
Last Comment
Gerwin Jansen
Avatar of Gerwin Jansen
Gerwin Jansen
Flag of Netherlands image

I'm not an expert on this one but did you uncheck the "Audio Mapping" checkbox in the Terminal Service Configuration, Client Settings tab?
Avatar of seanramos
seanramos
Flag of United States of America image

ASKER

Yes, unticked reticked.
ASKER CERTIFIED SOLUTION
Avatar of Gerwin Jansen
Gerwin Jansen
Flag of Netherlands image

Blurred text
THIS SOLUTION IS ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Avatar of seanramos
seanramos
Flag of United States of America image

ASKER

You got it!! Thanks so much, the citrix audio .dll's were different but that reg key is what i needed to change.  It was set to wysedmm.dll or something, it had something to do with a thin client software I installed about the same time the audio went dead.  I changed the mixer and wave values to rdpsnd.dll and voila! Thanks so much!!! I was going to purchase a helmet because I was tired of banging my head on the wall!!!
Avatar of Gerwin Jansen
Gerwin Jansen
Flag of Netherlands image

:) Great to 'hear' that you've got things working again!
Windows Server 2003
Windows Server 2003

Windows Server 2003 was based on Windows XP and was released in four editions: Web, Standard, Enterprise and Datacenter. It also had derivative versions for clusters, storage and Microsoft’s Small Business Server. Important upgrades included integrating Internet Information Services (IIS), improvements to Active Directory (AD) and Group Policy (GP), and the migration to Automated System Recovery (ASR).

129K
Questions
--
Followers
--
Top Experts
Get a personalized solution from industry experts
Ask the experts
Read over 600 more reviews

TRUSTED BY

IBM logoIntel logoMicrosoft logoUbisoft logoSAP logo
Qualcomm logoCitrix Systems logoWorkday logoErnst & Young logo
High performer badgeUsers love us badge
LinkedIn logoFacebook logoX logoInstagram logoTikTok logoYouTube logo