I recently bought a Samsung Galaxy tab, and part of the deal was to be able to download some movies from Samsung's movies site. I have downloaded several movies, but they won't play. Samsung help has been unable to resolve this. Can anyone there help?
I'm using XP SP3. Here's the problem I get:
If I click on a movie, Windows Media Player opens but I get the message "You do not have the rights to play this file. Go to the contents provider's web site to find out how to obtain the necessary rights: http://msdrmacetrax.com/GetPullLicense.asp
" If I go there, I get the message from msdrm.acetrax.com "An error has occurred whilst storing the license on your computer (Error Number: - 2146823279. Please contact support"
Samsung apps help told me
go to http://drmlicense.one.microsoft.com/Indivsite/en/indivit.asp
with Internet Explorer and run the update. Retest to play the movie afterwards
- Backup the files of the directory C:\ProgramData\Microsoft\W
Windows Vista/7: C:\ProgramData\Microsoft\W
Microsoft Windows 2000 and Windows XP: C:\Documents and Settings\All Users\DRM
Windows 98: C:\Windows\All Users\DRM
Windows Millennium Edition: C:\Windows\DRM
- delete ALL the files in the folder: C:\ProgramData\Microsoft\W
\ as well as the files in the “Cache” folder beneath
- Retest to play the movie afterwards. If it doesn't work, restore the files which have been backuped before."
This didn't work. I told them
"Solution 1 gave the same problem after the update even if I rebooted after the update as the site suggested. When trying to play the file afterwards I also got an error message something like “You have reached the limit of licenses for this movie”.
Solution 2 is not possible – I am using XP and there is no folder C:\Documents and Settings\All Users\DRM on my computer."