Ghost image recovery problem

goodman1210
goodman1210 used Ask the Experts™
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I have an external USB HD that I have Ghost images for 4 different laptop models stored on.  When I go to restore the image for a Dell D830 everything works fine.  However when I use the same external HD and try to restore the image for a Dell E6500 Ghost complains that all the files on the HD are "not a valid Ghost image file".

The E6500's use SATA drives, but I've never had this problem before, so I don't see it as being missing drivers.  When you browse for the files in Ghost rather than having the Ghost Solution Suite icons next to each image file, it has little notebook icons like a text file. The 6500 doesn't like any of the Ghost images, it thinks they're all invalid.

Operating system is Windows XP,  used Ghost Solution Suite v2.5 to burn a WinPE Ghost boot disc. External 300GB Maxtor HD is connected via USB.

 
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I use the Ghost boot disc frequently with SATA - there never seems to be a problem!

Have you tried making another image? Maybe the files have been corrupted?

Otherwise, could you try switching to IDE mode for troubleshooting?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
Check and Verify the Ghost Imager files on the USB disk with Ghost Explorer, it will check if the files are corrupted or missing.
Top Expert 2007

Commented:
I agree with hanccocka, also unfortunately, some USB drives do not always work well with certain laptops. If you have another drive, or can use a network bootable ghost to connect to a network share, this may work better ( provided the names are DOS format - Some versions of ghost do not like long names )

I use DOS ghost with a bootable CD/ USB flash to access the network

The Universal TCP/IP Network Bootdisk is a DOS .
http://www.netbootdisk.com/

Use this for your Boot image on the CD, It handles almost all known NICs.

Set it to map a drive to your ghost server and put the Ghost.exe in the mapped drive.

Run ghost , and pick your image.

I hope this helps !


Problem ended up being the SATA mode in the BIOS.  The 6500's are a pain when it comes to that.  I had to set it to AHCI to get it to read the files right.  Thanks for the help.
LeeTutorretired
Top Expert 2009

Commented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.

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