Problem installing air application

plovfure
plovfure used Ask the Experts™
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Hi, upon running the installer for Wimp (a danish music streaming service) I get this om my windows 7 x64 desktop:

The application could not be installed because the installer file is damaged. Try obtaining a new installer file from the application author.

Well, there is nothing wrong with the file. It installs fine on my laptop which, incidentally, runs the same OS as my desktop. I also tried un- and reinstalling air, rebooting, cleaning the registry, turning off firewall and AV, system restore and so on. A google search confirms that the problem is widespread and occurs to numerous air applications.

I have tried installing other air applications, by the way, and the run fine. So shortly:

The kind of problem seems to normal in relation to air applications, but in my case it only seems to be a problem with wimp... which - on the other hand - runs fine on other computers.

I hope some kind expert soul has got some advice for me. PF        
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Try downloading the file again from different source.

RIght click the file and run as Administrator.

Best

Michael
Commented:
Do clean boot first and then try installing the software.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.


Also could be a corrupted user profile...can try creating a new user account...restart the computer and login under the new account...try installing the software.


Ded9
Top Expert 2016

Commented:
is adobe air up to date?

Author

Commented:
Thanks  to all of you. I'll try the clean boot first. Then I will create another user, and try on another account.

With regard to the two questions. Air is up to date. There is only one source for downloading the installation file.

PF
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