An error prevents this program from continuing: Could not read SFX info
I am working with Symantec Endpoint Protection Manager and I'm experiencing an ongoing issue with the roll out of the client to my workstations. Here is the breakdown:
Windows 7 64bit Professional as VM Host - Running VMWare workstation 7
Server 2003 Domain Controller - Virtual machine
Windows 7 32bit Professional - Virtual machine
Windows XP 32bit Professional - Virtual machine
I have installed the Symantec Endpoint Protection Manager on my 2003 server (version 11.0.6200.754). My problem is that I cannot deploy the client to any of my workstations. I use the migration and deployment wizard, create the 32bit and 64bit clients but as soon as I attempt to install the client on ANY of my systems (virtual or physical) I get the following error:
An error prevents this program from continuing: Could not read SFX info.
It doesn't matter if I'm in my Server 2003 system, my 64bit Windows 7, 32bit Windows 7 or Windows XP environments, all of them give me the exact same errors.
This also occurs no matter how I attempt to deploy the client. If I deploy it via the Deployment wizard, it gives the error. If I attempt to manually install it from the Clients folder it fails. It also doesn't matter where I place it on my server. I have an open Shared folder on the server and a more private Technical folder and both of them fail.
Any idea's what I'm doing wrong here?
As a side note, we purchased the Endpoint licensing and I have yet been asked for a license code. Is this normal and could it be contributing to my issue? Thanks in advance.
The error logs shows the error related to "system cannot read" see below:
The system cannot read from the specified device.
MSI (s) (10:20) [10:05:11:184]: Note: 1: 1305 2: S:\AntiVirus\05-15-11\CCS-
Sudeep
ASKER
Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.
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ASKER
I ran the tool and it did find some deficiencies in drive space. I am uploading the log as per your instructions as well.
SEP-INST.LOG