troubleshooting Question

An error prevents this program from continuing: Could not read SFX info

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RWB_SupportFlag for Canada asked on
Anti-Virus Apps
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Hi Folks,

I am working with Symantec Endpoint Protection Manager and I'm experiencing an ongoing issue with the roll out of the client to my workstations. Here is the breakdown:

Windows 7 64bit Professional as VM Host - Running VMWare workstation 7
Server 2003 Domain Controller - Virtual machine
Windows 7 32bit Professional - Virtual machine
Windows XP 32bit Professional - Virtual machine

I have installed the Symantec Endpoint Protection Manager on my 2003 server (version 11.0.6200.754). My problem is that I cannot deploy the client to any of my workstations. I use the migration and deployment wizard, create the 32bit and 64bit clients but as soon as I attempt to install the client on ANY of my systems (virtual or physical) I get the following error:

An error prevents this program from continuing: Could not read SFX info.

It doesn't matter if I'm in my Server 2003 system, my 64bit Windows 7, 32bit Windows 7 or Windows XP environments, all of them give me the exact same errors.

This also occurs no matter how I attempt to deploy the client. If I deploy it via the Deployment wizard, it gives the error. If I attempt to manually install it from the Clients folder it fails. It also doesn't matter where I place it on my server. I have an open Shared folder on the server and a more private Technical folder and both of them fail.

Any idea's what I'm doing wrong here?

As a side note, we purchased the Endpoint licensing and I have yet been asked for a license code. Is this normal and could it be contributing to my issue? Thanks in advance.
Sudeep Sharma
Technical Designer

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