An error prevents this program from continuing: Could not read SFX info

RWB_Support
RWB_Support used Ask the Experts™
on
Hi Folks,

I am working with Symantec Endpoint Protection Manager and I'm experiencing an ongoing issue with the roll out of the client to my workstations. Here is the breakdown:

Windows 7 64bit Professional as VM Host - Running VMWare workstation 7
Server 2003 Domain Controller - Virtual machine
Windows 7 32bit Professional - Virtual machine
Windows XP 32bit Professional - Virtual machine

I have installed the Symantec Endpoint Protection Manager on my 2003 server (version 11.0.6200.754). My problem is that I cannot deploy the client to any of my workstations. I use the migration and deployment wizard, create the 32bit and 64bit clients but as soon as I attempt to install the client on ANY of my systems (virtual or physical) I get the following error:

An error prevents this program from continuing: Could not read SFX info.

It doesn't matter if I'm in my Server 2003 system, my 64bit Windows 7, 32bit Windows 7 or Windows XP environments, all of them give me the exact same errors.

This also occurs no matter how I attempt to deploy the client. If I deploy it via the Deployment wizard, it gives the error. If I attempt to manually install it from the Clients folder it fails. It also doesn't matter where I place it on my server. I have an open Shared folder on the server and a more private Technical folder and both of them fail.

Any idea's what I'm doing wrong here?

As a side note, we purchased the Endpoint licensing and I have yet been asked for a license code. Is this normal and could it be contributing to my issue? Thanks in advance.
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Technical Designer
Commented:
There would no license file required for SEP, the license to use is on paper/certificate that you would have received from Symantec.

Check if the SEP met all the system requirement using "Symantec Endpoint Protection Support Tool"
http://www.symantec.com/docs/TECH105414

Upload the SEP_INST.log from %temp%\SEP_INST.log here for further analysis

Sudeep

Author

Commented:
Hi SSharma,

I ran the tool and it did find some deficiencies in drive space. I am uploading the log as per your instructions as well.
SEP-INST.LOG
Sudeep SharmaTechnical Designer

Commented:
Did you tried copying the installer and then install the SEP?

The error logs shows the error related to "system cannot read" see below:

The system cannot read from the specified device.
MSI (s) (10:20) [10:05:11:184]: Note: 1: 1305 2: S:\AntiVirus\05-15-11\CCS-Antivirus_32-bit\My Company_CCS-Antivirus\Symantec AntiVirus.msi 3: 64


Sudeep
Note to all: I have yet had the ability to continue working on this issue, as it has taken a back burner to a critical server job. I will return to it by the end of July 2011, if not then please award SSharma all the points I have made available. I believe the answer to my problem lies in the size of HD space available on my test server. Once I have been able to create a new test environment and can work in my lab more freely then I will be able to return to the issue, until then I must focus on other more pressing issues.

Author

Commented:
I cannot commit the time to sorting this out right now. SSharma gave a great direction to search within and so deserves these points.

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