troubleshooting Question

Hijackthis log - Win7 SP1 Issues

Avatar of Unionblitz
UnionblitzFlag for United States of America asked on
Anti-Virus AppsSecurity
23 Comments1 Solution1557 ViewsLast Modified:
Good afternoon,

I am unable to upgrade to Windows 7 SP1- I get a C004F01F error.  I really would like to get SP1 on this machine, and remove anything malicious that might still be on it (without doing a system reinstall).

This machine is used for work, and it's imperative that work-related files/programs installed remain intact if I have to do a recovery/reinstall.

Some background:
1. The machine had a virus at some point.  A registry edit was able to "fix" the issue (I think).
2. I installed/ran Spybot, Symantec Antivirus, and Microsoft Security Essentials.  
3. I am unable to install Win7 SP1. I keep getting a C004F01F error.
4. I ran a scan disk, and came up with several problems (not fixable).
5. The laptop is a Toshiba, and it came with a recovery disk (not a Windows disk).

What I've done to get closer to fixing it:
1. Ran Hijackthis, attached the log.
2. Attached a shorted CBS.log.

Could someone please help me!
hijackthis.log
sfcdetails.txt
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 23 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 23 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros