VPN user cannot access shares

Daniel Bertolone
Daniel Bertolone used Ask the Experts™
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I have just setup a new sbs 2008 server & one of the employees wants VPN access. I went thru the motions of configuring both the server & router & tested from my pc at home. I connect successfully & have full access to all shares, outlook etc.

The issue I'm having is that at the end users home they can successfully connect to the VPN connection which shows them connected but I'm unable to map to any of the shared drives or connect to outlook. I also tried on a second pc but get exactly the same issue. I thought it may be the firewall on the end users router so I disabled it but it made no difference.

I also tested the connection from a 3rd location & that worked fine.

Any ideas ?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Do you have a Hosts file entry in your PC for the server and do they need the same?

Can your user connect to the SBS 2008 server by internal IP address? What happens?
... Thinkpads_User
KarlSenior Technical Consultant

Commented:
are you able to ping the network over the VPN?
DNS doesn't play nicely over the VPN, are you mapping drives by DNS name or by IP address?
You can do one of two things at this point:
1. map the drives using IP address
2. Add entries to the hosts files on the clients to allow name resolution to happen properly.

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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Thorrsson  - Thanks, but those were the two suggestions I made above. ... Thinkpads_User
Sorry bout that Thinkpads_user just noticed that
Dantech-IT-Solutions retract mine as an Agreement with Thinkpads_user
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
No problem - it happens. .... Thinkpads_User
Top Expert 2013
Commented:
The most common reason for this is the subnet at the VPN server site is the same as that of the remote client such as both using a common subnet such as 192.168.1.x
The subnet must be different at both sites in order for routing to take place, if not you will experience issues as you have described; able to connect but not access resources.

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