scratched memory card contacts - must recover photos!

sabrina6510
sabrina6510 used Ask the Experts™
on
We are not sure how our memory card was damaged.  We were taking pictures one day, and then just a few short days later, the camera said, "write error.  No Image."  We took the card to the Walmart photo machines to see if they would read the pictures. Nothing happened. We then noticed that there were tiny scratches running along the metal contacts.  We need these photos - our first child died the day she was born, and this memory card has the only images we have of her.  We're desperate for help.  Please tell me anything you have to offer for a solution.  We don't want to send the card to another country for repair - it's too precious to send far away. All I can find so far is repair in Europe.
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Commented:
First of all, condolences to you for your loss. I can only imagine how important this data must be.

I wouldnt try too much with it personally, and I would send it to one of the best data recovery services out there....

Ontrack
http://www.krollontrack.com/data-recovery/data-recovery-services/

They have provided awesome services in the past, and one of the most highly regarded.....

One question though, to see if doing this on your own might be a possibility (although due to teh importance of the data, I dont know if I would mess with it), ... Does it show up in My Computer if inserted into a card reader?
Juan OcasioApplication Developer

Commented:
scratches on the card are common as they scrape along the metal leads in your computer/reader.  Try using a recovery program.  This may help:

http://www.cardrecovery.com/

I wish you good luck!
I work on Data Recovery all the time, and I'm up to my eyebrows right now in a very complicated project.

Data recovery is difficult, and many things can go wrong.  Most of the things that go wrong are when a client has a limited budget, and therefore the "easier" fixes are attempted.

For something that is absolutely irreplaceable- as you have described in your post, go to a company that specializes in forensic recovery, where your media will be handled with the utmost care and regard.

My sincere condolences for your loss, and I wish you the best.
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Commented:
Firstly, I must open, by offering my sincere condolences for your loss.

Kroll Ontrack, Inc are one of the best trusted recovery companies in the world.

I'm not certain of your exact Location by Kroll Ontrack, Inc do have Offices in Los Angeles, Minneapolis,
New York City and Washington.

A personal visit to their offices would be best, to discuss the situation, they would be able to assess the damage to the card. But check with them in advance the costs.

http://www.krollontrack.co.uk/contact-us/data-recovery/north-america/

I wish you all the very best.

Author

Commented:
Thank you so much for your feedback.  We appreciate it so so much.  We were hoping for something like a personal visit to an office, and Minneapolis is only a couple or three hours away.  Thank you again.  

@ Johnb6767, I'm not sure what a card reader is...is that something that is separate from the camera and connection cord that we'd use to download pictures from the card?
Andrew Hancock (VMware vExpert / EE Fellow)VMware and Virtualization Consultant
Fellow 2018
Expert of the Year 2017

Commented:
I would suggest less interaction with the card the better.
Most Valuable Expert 2011
Top Expert 2011

Commented:
This is what I am talking about?

http://www.newegg.com/Product/Product.aspx?Item=N82E16820270008&cm_re=external_flash_card_reader_usb-_-20-270-008-_-Product

Or something similar. It allows the card to show up as a drive letter in My Computer. It rules out the possibility of a bad connection nfrom the camera to the PC as well.

Author

Commented:
Thank you - you gave me the exact information for which I was looking and hoping.  I'm so grateful.  Blessing.

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