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Hi<br />
we hired support company to install the cisco voip system with call manager version 8.<br />
my Q is what kind of materials books videos websites cisco exams ...etc i need to study to fullfill my administration jobs <br />
like transfering extensions, troubleshoot the problems ...etc<br />
i have good knoweldge of cisco technologies and commands <br />
<br />
Thanks
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Hi
we hired support company to install the cisco voip system with call manager version 8.
my Q is what kind of materials books videos websites cisco exams ...etc i need to study to fullfill my administration jobs 
like transfering extensions, troubleshoot the problems ...etc
i have good knoweldge of cisco technologies and commands 

Thanks

how to gain cisco call manager experience

Voice over IP (VoIP) is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. Other terms commonly associated with VoIP are IP telephony, Internet telephony, broadband telephony, and broadband phone service. The term specifically refers to the provisioning of communications services (voice, fax, SMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).  Examples of the VoIP protocols are H.323, Media Gateway Control Protocol (MGCP), Session Initiation Protocol (SIP), H.248 (also known as Media Gateway Control (Megaco)), Real-time Transport Protocol (RTP), Real-time Transport Control Protocol (RTCP), Secure Real-time Transport Protocol (SRTP), Session Description Protocol (SDP), and Inter-Asterisk eXchange (IAX).