how to gain cisco call manager experience

F_A_H_D
F_A_H_D used Ask the Experts™
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Hi
we hired support company to install the cisco voip system with call manager version 8.
my Q is what kind of materials books videos websites cisco exams ...etc i need to study to fullfill my administration jobs
like transfering extensions, troubleshoot the problems ...etc
i have good knoweldge of cisco technologies and commands

Thanks
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Best thing you can do is to start with the CCNP Voice certification.

Most likely you will have voice gateways in the network right? That is an area that requires some attention. I got CCVP certified about 6 months ago, so the path is now a little bit changed. My recommendations would be the following:
1- Start with Implementing Cisco Unified Communications Manager, Part 1 , this will give ya basic understanding of the Callmanager web interface, where to find your extensions ,and basic features.

2- Continue with Implementing Cisco Voice Communications and QoS v8.0, that intoduces the student to voice gateways and voice protocols, very useful.

3- Take the Implementing Cisco Unified Communications Manager, Part 2 , for more advanced features and configurations, like intersite-dialplans, device mobility and security.

4- Continue with the other exams as you wish.

Here is a nice link for more information: http://www.cisco.com/web/learning/le3/le2/le37/le65/learning_certification_type_home.html

Other resources I found useful are the CBT Nuggets, http://www.cbtnuggets.com/series/?id=626

There are other video vendors so you might want to google them, for example:
http://www.trainsignal.com/Cisco-CCNA-Voice-Training.aspx

Taking the certifications will give your staff not only the necessary foundations, but also the fact that they are getting certified motivates a lot, specially with Cisco being such a strong learning organization and being so widely recognized and valued.

Hope it helps.

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