Outlook 2010 unable to use search

sunny72
sunny72 used Ask the Experts™
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Hi,
 
Ever since i installed Office 2010, i have not been able to use the search feature in Outlook. When i do a search it never returns any results no matter what i put in the search area (Seen in picture below). I believe it has something to do with Windows indexing, when i go to 'Indexing Options' and click modify on Microsoft Outlook all of the locations are grayed out (other users - As seen in the picture below). Compared to a computer that is working were it has 'Microsoft Outlook (Domain\user.name) with a tick next to it.

Any help would be greatly appreciated. Thanks

 Indexed options search results
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Top Expert 2011

Commented:
Are you using Windows 7? If so, enable the Indexing Service.

Control PanelPrograms > Programs and Features > Turn Windows Features on or off > check Indexing ServiceOK.

The indexing process may take awhile to complete on your whole system but you should find that Outlook searches should work fine afterward.
Top Expert 2011

Commented:
Also, try enabling the Windows Search Email Indexer in Outlook 2010. File > Options > Add-Ins > click Go near the dropdown box that has COM Add-ins selected > check Windows Search Email Indexer checkbox > OK. You will need to restart Outlook for this add-in to load and be active.
Top Expert 2011

Commented:
Also, is Windows Search enabled on this system as well?

Control Panel > Programs > Programs and Features > Turn Windows Features on or off > check Windows Search > OK.
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you have to use only indexing search in Outlook  then refer to the URL to fix issu. To open ‘Run’ in Windows 7, click on Start -> All Programs -> Accessories

http://office.microsoft.com/en-us/outlook-help/instant-search-is-not-finding-items-HA010198085.aspx
Top Expert 2011

Commented:
Here is some reading into others who have reported similar issues and some have posted fixes that have worked for them (fixes in addition to the ones noted already here):

http://social.technet.microsoft.com/Forums/en/outlook/thread/86a4b1ad-3c55-4efd-a089-c9fcfa07d54c
Commented:
Hi,
    I have tried all those solutions and still no luck. When outlook starts a window pops up (first picture below) which i believe is on of the reasons its not working because one of the solutions involves turning on the Windows Search Email Indexer (pictures below) which i can do but then when i restart outlook for the changes to take affect the mssphtb.dll file is disabled again.

 loading addon checkbox
Any help would be greatly appreciated

Regards,

Author

Commented:
Didnt work...

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