troubleshooting Question

Blackberry Curve 9300

Avatar of smd333
smd333Flag for United Kingdom of Great Britain and Northern Ireland asked on
BlackBerryBlackBerry ProgrammingExchange
5 Comments2 Solutions809 ViewsLast Modified:
Have a client with 5 of these devices all working perfectly with BES 4.1.6.9
The 6th device I connect (there are sufficient licences) for a user will just not work.
Add user in BES console from Active Directory
Setup BB Desktop software and connect Enterprise account to his outlook profile.
BB sits there syncing the enterprise activation server forever (if you let it)
Also same issue if trying to setup via the email setup on the phone.

Exchange 2007 in use.

Anyone know what issue may be, where I could start to look etc.
Considering exporting email as a PST and deleting the user profile then starting again but not 100% this would fix issue, maybe somewhere else is the problem?

Thanks in advance.
ASKER CERTIFIED SOLUTION
Rob Knight
Consultant

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