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DLT-v4 drive with Windows 2003 server (NTBackup)

Dear experts,

Have a strange one re backup on a W2K3 server (using NTBackup).

Have a client using a Quantum DLT-V4 tape drive to backup. Only recent the backup fail everynight and report shown there is a hardware problem. I applied some Hotfix (828481 and 817688) but system said Windows is in newer version so no need for these Hotfixes.

Having taken that tape drive to my office and tried on my W2K3 server backup works fine. Anyone have any idea what causing the failure? One thing to mention (not sure if related) is that client server is using Volume Shodow Copy but mine isn't.

Backup report attached. Thx in advance.
backup10.log

Dan Muzrall

As you mention, the attached log indicates either a hardware or media failure. Have you checked the system event log per the suggestion in the log file to determine if there are any hardware errors notes?

Have you tried updating the tape drive firmware?

Also, have you tried using a new or newly formatted tape and running a manual backup?

ormerodrutter

ASKER

As mentioned it works fine when I taken the drive and tried in my office. So there is nothing wrong with the drive itself. Nothing on event log only stating an error and ask to refer to backup log (which I ssume is the report)

Dan Muzrall

On the server having the issues, have you checked the device manager to see if the system is properly recognizing the drive or reporting any errors?

ormerodrutter

ASKER

Yes I checked DM the tape was recognised - not sure if that's useful, if I do a manual backup the process run for about a minute then it failed with the above error.

ASKER CERTIFIED SOLUTION

Dan Muzrall

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Gerald Connolly

So if its not the drive, it could be the cable, or the interface.

How is the drive connected?

ormerodrutter

ASKER

I have tried with another new tape and it worked fine yesterday. So I guess it may be a bad tape (or a few bad tapes) that causing the issue. Thx for your time guys.