iTunes - Trying to Restore my Ipad

amacfarl
amacfarl used Ask the Experts™
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Dear All,

Something went wrong with my ipad and it went into recovery mode... so I am trying to restore it.  I have plenty of free spce ~30 GB on my Laptop and was going very nicely with the restore.

However it then produced an error saying there is no free space.  When looking at the backups in iTunes, there is now two backups, both dated 1st May 2011.  There was previously only one backup.

I now have no free space on my hard drive and I cannot restore the iPad.  Also I don;t know which backup to delete as both are dated the same date.  I guess one is incomplete.

Thoughts?
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Can you move one backup to removable storage? A USB connected external hard drive might be best. I cannot say which to delete and I would be inclined to carefully backup both iTunes backups. That will have mitigate an error. ... Thinkpads_User

Author

Commented:
so if I go into the folder

User/AppData/Roaming/Apple Computer/MobileSync/Backup

there are three folders - two of which are 30+GB

Back up the whole directory and then delete one of the backups and then try and retore laptop??

Thoughts?

Cheers
A.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Yes, I would back up the whole directory to be on the safe side and then go from there. ... Thinkpads_User
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Jason C. LevineDon't talk to me.

Commented:
If after moving the backups to an external drive you still see the same behavior from the iPad and laptop, I would bring both devices to the nearest apple store and have them look at it.  I'm concerned about corruption on either/both devices.  
Are you absolutely sure that it's telling you there's no free space on the laptop (as opposed to no free space on the iPad)?

If it's saying there's no free space on the iPad (which can happen if a restore gets interrupted, for example), that would be a completely different issue.

Author

Commented:
I am 100% sure that there is no free space on the laptop.  I had 30MB free....

As yet I have not done anything actions from the above, so the current status is:

Point 1 Folder  - User/AppData/Roaming/Apple Computer/MobileSync/Backup is showing with 60GB of files.

Point 2 The restore did get interrupted.  I left the iPad to retore overnight and was planning to travel in the morning.  When I checked it it had a information message on, thus was waiting for user interaction.  I could not wait and had to travel, so I shut down the pc and left the house.  The issue of taking too much disk space then started when I tried again to restore.

Point 3 The ipad has been completely reset and all data has been deleted

Point 4 iTunes Backup is showing two Ipad Backups - both dated 1st May 2011. Of which I guess only one is really valid

Point 5 When trying to restore the iPad I get out of diskspace issue.

Thoughts?

Cheers
A.





Backing up is the FIRST step of the Sync process.
So if the last sync you did was the aborted one, then the most recent of the two backups (you can see the date AND TIME of each in Explorer) would be the one that was done immediately prior to your aborted sync.

So while it would of course be safest to copy the backups to some other media just in case, I think you can be pretty confident that the more recent of the two backups is the one you want to restore from.  
Donald BarkerManager, Endpoint Security

Commented:
You may also want to try freeing up some addional space on the laptop, two good places to start are;

C:\windows\temp
C:\users\yourprofile\appdata\local\temp

Not everything in these directories will delete but you can rcover a chunck of space.
Commented:
Hi all,

Ipad recovered.

What I did is as followed.  I looked at the timestamp of the two backups - one was earlier than the other.  The folder with the earlier timestamp was the valid one... so I delete the another one.

This freed up the necessary space and then after completely reseting my ipad I connected it.

It then fully restored.

Success

Author

Commented:
.

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