Microsoft Dynamics Axapta 4 failed to create user session on the server

Damian Gardner
Damian Gardner used Ask the Experts™
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Hello - we have a user who is suddenly unable to logon to our Dynamics Axapta server through Terminal Services.  The Windows TS machine is a 2003 Server, and the Dynamics AX version is 4.0.  The error given is "failed to create user session on the server".  This user had been functioning ok previously for several years.  What we've tried so far is re-creating the users Term Server windows profile, re-creating the AX user account, and also restarting the AOS.  None of these steps fixed it.  Not sure what could be causing this or what to try next.  Your help is appreciated.

Thanks,
Damian  
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agusacil

Commented:
Hi,

Do you reach users license limit? Is there any changes on the windows security setting for AOS account? Any changes to user permission in the SQL Server database?
Could you copy paste event log information from both AOS server and database server?
You might also try capture the sql event using sql server profiler to see if the store procedure to create session is actually called.
Damian GardnerIT Admin

Author

Commented:
Hello agusacil: - thanks for responding.  It's not a license limit, because we checked to see if the online user count was at 52, and it was only around 40. Plus other user accounts were able to login at that same time.  There have not been any changes to the SQL permissions for anyone.  I will paste the event logs for both servers. I had to strip the EVT extensions off the logs, due to security restrictions of the site.

Thanks
Event-Logs.zip
Commented:
Hi,

Unfortunately I don't find helping clue from those log. Have you tried this user accessing from another client? If can try again remove the user's access to terminal server, and grant the user again access to it.
Damian GardnerIT Admin

Author

Commented:
I was able to resolve it by re-creating the user's Windows AD account.  Thanks for your help.

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