James Parsons
asked on
Can't Connect To Exchange With Outlook 2010 and Windows 7
So I appear to have a common problem ,but from what I found online, there isn't much of a fix that works for everyone. I'm using Exchange and when I add the exchange account on the Outlook 2010 on Windows 7 PC, it adds the account fine.
However, when I start Outlook I get this message:
"Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. You must connect to Microsoft
Exchange with the current profile before you can synchronize your
folders with your offline folder file."
Help would be greatly appreciated.
However, when I start Outlook I get this message:
"Cannot start Microsoft Office Outlook. Cannot open the Outlook window.
The set of folders cannot be opened. You must connect to Microsoft
Exchange with the current profile before you can synchronize your
folders with your offline folder file."
Help would be greatly appreciated.
ASKER CERTIFIED SOLUTION
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By default the OAB (Offline address book) only runs once per day, and if you add a user that OAB will not be updated until the next run. You can chagne the OAB schedule to run several times per day and minimize the impact of this being only once per day, in every Exchagne deployment I do I have to customize this.
SOLUTION
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ASKER
Yes, exchange mail submission service is running.
Are you getting an error when trying to send or does the mail just sit in the Outbox ?
ASKER
message leaves the outbox and shows as sent, however it is sitting in the exchange queue.
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ASKER
I've requested that this question be closed as follows:
Accepted answer: 0 points for partekitsolutions's comment http:/Q_27040813.html#35770308
for the following reason:
Information Store Service was causing the problem, so restarting the services allowed me to login that user in. The user not being able to send was due to a different issue with the Smart Host Connector.
Accepted answer: 0 points for partekitsolutions's comment http:/Q_27040813.html#35770308
for the following reason:
Information Store Service was causing the problem, so restarting the services allowed me to login that user in. The user not being able to send was due to a different issue with the Smart Host Connector.
ASKER
I'm going to give the points to the two commentors who suggested restarting the services.
ASKER