We have a medical emr (presented app) onsite that maps the local default printers of the citrix clients to the servers with a session id #. We are running into an issue with a few clients not able to print. Upon further investigation the local client printer is set correctly on the pc side (we need tray2 by default). We can look at this clients printer session id # on the citrix farm and the correct printer is selected but the printer properties are wrong - (tray 1 is selected).
We hav tried numerous things. We have changed the citrix printer session id# settings to reflect the client pc side and it will not hold. We have kicked this clients session out of citrix, deleted the pc's installed printer, created a new printer port, reinstalle the printer on the pc with the correct settings, and reconnected to citrix. Still no luck.
Any suggestions? This is not happening on all devices that attach to this published app. We have opened a ticket with our EMR vendor but an answer has not been provided as of yet.