troubleshooting Question

Xerox WorkCentre 5050 Scan to e-mail works intermittently

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lyonski asked on
Active DirectoryEmail ProtocolsPeripherals
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I have a Xeriox WorkCentre 5050 that will scan documents and send them as a pdf file via e-mail.  We have the e-mail addresses of everyone in the office entered into the Xerox.  On rare occasions, it would take several hours to receive the e-mail from the Xerox, but most would come through immediately.
On Friday, I changed our e-mail and domain server to a different host.  E-mails from the Xerox are not working.  We have received a couple of e-mails from the Xerox, but a small percentage of the ones we've tried sending.
Our e-mail hosting company said it may take a couple of days for the server change to be completely in effect.  Normal e-mail delivery seems to be working fine.  I can see each users' account on the old and the new e-mail servers.  E-mails from the Xerox are not showing up on either server.
Our outgoing e-mails go through our ISP, which was not changed.
I can make configuration changes to the Xerox from my computer by entering its IP address.
Entering the IP address, I go to Properties, Connectivity, Protocols, SMTP Server, and the SMTP Host Name and Port is ( is our ISP) with Port #25.  This has not changed since our e-mail server was changed.
Other choices under Properties, Connectivity, Protocols are: AppleTalk, Netware, TCP/IP, SNMP, SSDP, Microsoft Networking, LPR/LPD, Raw TCP/IP Printing, LDAP Directory, and HTTP.  None of those protocols reference our domain name.
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