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audiences not seeing group membership for new employees

We're using Audiences to personalize some of the content on our home page.

It's been working fine for over a year.  HOWEVER, now when a new employee joins the team and they are added to the correct AD group, they are not compiled into the proper audiences.  They *DO* have access to SharePoint, it's jus tthat for some reason when SharePoint goes to compile audiences it's not detecting that these new individuals have been added to our group in AD.  I've verified directly in AD that yes these people ARE in the proper AD groups.

Same problem when I try to just directly add the user to audience targetting in the gui (ie. using the web part configuration settings, and audience settings for tabs).  No dice either way.  
Microsoft SharePoint

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8/22/2022 - Mon