troubleshooting Question

start menu icons- missing

Avatar of tomdlgns
tomdlgnsFlag for United States of America asked on
Windows XP
14 Comments1 Solution969 ViewsLast Modified:
working on a computer that had a virus.

i removed the virus and the computer seems to be functioning well.

i have done several scans in safe mode w/ networking and normal boot and all threats have been found, assuming the PC doesnt have a rootkit that Malwarebytes didn't detect.

the virus was windows xp recovery.

when i first got the PC, the desktop and all directories were blank.  the files were still there, but they were all hidden.

after MBAM found and removed the viruses, and after a few reboots, the desktop icons, directories, and some of the start menu icons came back.

however, there are a handful of legit start menu programs that dont show any files when you go to view them.

i ran this .exe tool that i have used on other infected PCs, it is called unhide.exe, but that didnt seem to fix it.

is there something else that i am missing that can help get the remaining start menu files to appear, again?

thanks.
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 14 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 14 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros