troubleshooting Question

disk read error with unrecoverable problems

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dovidfFlag for United States of America asked on
Disaster RecoveryStorage Software
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An XP Pro Dell Latitude d160 laptop suddenly died. Any attempt to boot yields disk read error press ctl alt del to restart.

I booted in the recovery console and attempted chkdsk /r and chkdsk /r /p and it reported the volume appears to contain one or more unrecoverable problems.

The user's backup was run while the disk reported problems and is useless.

What is the best next step?

Is Spinrite a choice or should I just send it to a data recovery service and not play with it for fear of causing greater damage?

ASKER CERTIFIED SOLUTION
Randy Downs
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