troubleshooting Question

Backup Exec 2010 R2 cannot use SAN Transport Mode to backup vCenter

Avatar of William Chan
William ChanFlag for Hong Kong asked on
Storage SoftwareVMware
14 Comments1 Solution1735 ViewsLast Modified:
IBM x3250M3 plugged a QLogic Dual-Port HBA Adapter
 - Backup Exec 2010 R2 , vCenter Server , NO VCB Installed as BE2010R2 claimed they don't need that anymore.

IBM x3650M3 plugged 2 x QLogic FC Adapter
 - VMware ESXi 4.1 ( Licensed vMotion , vStorage... etc )

IBM SAN Switch with 8 Port Enabled x 2
IBM DS3512 with dual controller ( currently I connect 2 pair from each controller to the SAN Switch A and B )

I assumed the FC connection is fine as usually I connect Port A to SAN Switch A and Port B to SAN switch B,
I can see the VMFS created from ESXi and successfully install guest OS without issue.

From the x3250M3 ( vCenter ) shows the LUN 29 ( same as it shows under ESXi ), the status is online and
heathly so I guess it fine too. However, I seems cannot backup anything by using SAN Transport Mode,
Backup Exec shows all vCenter and guest OS, I can tick them and everything sounds OK until I start the
backup job.

After the pre-processing of Backup Exec Job load, it returned Final error: 0xe0009585 - Unable to open a disk of the virtual machine.

I didn't set any special thing on the DS3512 and in fact I created a NTFS partition and I can have read / write access to it.

Can someone please give me a starting point where I can investigate it from ?

Roshan Mohammed
Cloud Engineering Officer

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