is there a way to change the password for the blackberry administration service on BES express

revellej
revellej used Ask the Experts™
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I've been logging into the Blackberry administration Service Web interface for months woth no problem. Last week I changed the anti virus on the server and rebooted it. Now I cannot login to the Blackberry administration Service Web interface. I get a message that The user name or password is not correct. Please correct the entry.

iI removed the antivirus thinking that it may have caused the problem but I'm still getting the same message. BES express is running on Win Server 2008. Is there a way to change the password for the blackberry administration service on BES express through the SQL database? Or is there any way around this that anyone knows of?

I need to get this up and running ASAP.

Thanks for your help on this.
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Mike ThomasConsultant
Top Expert 2010

Commented:
I have not used Express but on BES the BesAdmin account was configured in active directory and you could change the password there, is this not the same with the Express version? should you not be loggin on to the bes server using BesAdmin and then not have to pass credentials when launching the admin interface?

Commented:
Hi,

It is possible to change the Admin password (BES Administration service, not AD authentication):

http://supportforums.blackberry.com/t5/BlackBerry-Enterprise-Server/BAS-first-login-forgot-my-password-How-can-I-reset-or-change/td-p/254188

Regards,


RobMobility.

Author

Commented:
The user BESAdmin is used to run the services. The services are working fine. The problem is that I do not use the BESAdmin credentials to login to the Blackberry administration Service Web interface.

I've tried everything I could think of to login to the Blackberry administration Service Web interface with no luck.
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Commented:
Hi,

The link above includes the steps to reset the Admin user (this is the BlackBerry Administration Service as opposed to AD) user.

Once that is done, you can log in as Admin using the Administration Service authentication.

Regards,

RobMobility.

Author

Commented:
Rob,
I tried this yesterday and could'nt get it to work.
I was unsure of what he meant by "this will change your BAS login to "berry"...
Does that mean the user name and password is berry? or the user would be Admin and the password would be berry?

Have you ever done this?

Commented:
Hi,

Username will be Admin
Password will be berry
Authentication: BlackBerry Administration Service

Regards,


RobMobility.

Author

Commented:
Hi Rob.
I tried it again and it does'nt work.
Thanks anyway
Top Expert 2010

Commented:

Author

Commented:
bgoering,
This is the same thing that RobMobility suggested. I tried it and it did'nt work.

Thanks anyway.
Top Expert 2010

Commented:
You might take a look at http://www.blackberryforums.com/bes-admin-corner/221560-login-problem-blackberry-administration-service.html

This talks about a security log error on the AD account showing up at the same time you try to login...

Also make sure the time on your server is within a couple minutes of the time of the DC holding the PDC role....
Top Expert 2010

Commented:
Sorry for the duplicate answer - I didn't follow through as I should have on RobMobility's response :(
Commented:
I spoke with RIM and got the resolution to this problem. I wanted to post if anyboby else has this problem.
How to change BlackBerry Administration Service Account Password.

Open SQL Server Management Studio Express.
Expand Databases:
 

Right click on BESMgmt > Tasks > Backup (Backup the database)
 
 Click OK

Right click on BESMgmt database and select new query
 
Run the following SQL Statement:

SELECT * FROM BASUsers WHERE LoginName = 'admin';
 
Execute statement.

Then run the following SQL Statement:

UPDATE BASUsers SET LoginPassword = '2951a982f568f15567b7c6e0e50990b9' WHERE LoginName = 'admin';
 
Execute statement.

This will change the BlackBerry Administration Service Account Password to:
blackberry.

You will now be able to login with the following credentials:
User: admin
Password: blackberry

Once you are logged in to BlackBerry Administration Service; you can change the password to make it more secure.

Thanks for your suggestions.

 

Author

Commented:
I spoke with RIM and got the resolution to this problem. I wanted to post if anyboby else has this problem.

Author

Commented:
This is the only solution that worked.

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