Help Desk software

Razzmataz73
Razzmataz73 used Ask the Experts™
on
We are looking for a good help desk solution (for ticket tracking of IT needs) if it can also do project tracking that would be a pluss.  can you recomend a solution?
 
Comment
Watch Question

Do more with

Expert Office
EXPERT OFFICE® is a registered trademark of EXPERTS EXCHANGE®
Top Expert 2011

Commented:
The Service-Now product is a robust system that performs incident and tracking functions that may fit the bill.

http://www.service-now.com/

Commented:
enjoy any one of these option even the free one

http://www.hotscripts.com/category/php/scripts-programs/customer-support/help-desk/

or

http://www.eticketsupport.com/

all you need is to install WAMP and follow the instruction for installing and running teh script you need

http://www.wampserver.com/en/download.php


thank you.

Author

Commented:
Thank you I am going to look into that now.  Anything that is online is a pluss.  
How to Generate Services Revenue the Easiest Way

This Tuesday! Learn key insights about modern cyber protection services & gain practical strategies to skyrocket business:

- What it takes to build a cloud service portfolio
- How to determine which services will help your unique business grow
- Various use-cases and examples

Also go ahead and check out connectwise and autotask these two seem to be the industry leaders for PSA software lately and are simple to learn how to do everything within them.

Author

Commented:
These are out of our price range.  We would like to keep it under $50 a month if possible.  Has anyone heard of readydesk.com?
Leon FesterSenior Solutions Architect

Commented:
Your gateway to free software: http://sourceforge.net/

I've used this for project and task tracking.
http://sourceforge.net/projects/taskfreak/

Helpdesk search on http://sourceforge.net/search/?q=helpdesk yielded 180 results.
We are going to go with Spiceworks, does anyone here use that?
Thanks for your help

Author

Commented:
We went with Spiceworks.

Do more with

Expert Office
Submit tech questions to Ask the Experts™ at any time to receive solutions, advice, and new ideas from leading industry professionals.

Start 7-Day Free Trial