Not able to see the directory when logging in

DanishCoder
DanishCoder used Ask the Experts™
on
Dear experts,

I'm having a problem when trying to sign in to my webserver.
I've had problems since Saturday, and logged in using CoreFTP, which I have used a thousand times before...suddenly I can't. By the way, it seems like I gain access, but the directory isn't loaded and I can't see the directory of my domains. I tried another client (FileZilla) but with the same result.

It seems like I have that problem now on all the FTP accounts I have.
My computer is protected by Norton 360 and it is Windows 7 Ultimate.
I can't think of any major changes but updates from MS Update.

Thanks to everyone in advance for helping me out.

DanishCoder


(I suppose this is not linked to it, but I had this error "The procedure entry point ?GetHeight@CRMImage@@QBEHXZ could not be located in the dynamic link library UxCore.dll" when starting up, but according to The MS Forum it is a file to remove manually (causing that messenger would start).)
CoreFTP.jpg
FileZilla.jpg
logs.txt
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Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Hi, is this site hosted at http://www.surf-town.net? Can you access your web based surf-town control panel and find out if there is an issue?

Author

Commented:
GerwinJansen

Yes it is hosted by Surftown.dk, and no, there are no problems at all.
I have even been in touch with their support and they were not able to help me right now.
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Odd, can you try WinSCP (portable) instead? Try FTP and SFTP please.
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Author

Commented:
Gerwinjansen,

The options in CoreFTP are: FTP, AUTH SSL, AUTH TSL, FTPS (SSL DIRECT), HTTP, HTTPS, SSH/SFTP.
I tried the one called SSH/SFTP. Here is the response:

Welcome to Core FTP, release ver 2.1, build 1647 (U) -- © 2003-2010
WinSock 2.0
Mem -- 2,095,020 KB, Virt -- 2,097,024 KB
Started on Tuesday May 17, 2011 at 11:35:AM
Resolving wsw12.surf-town.net...  
wsw12.surf-town.net connecting...  
SFTP connection error - Connection timed out
Can't establish connection --> wsw12.surf-town.net:22 @ Tue May 17 11:36:32 2011   (10038-10060)


Then I tried FTP again:

Resolving wsw12.surf-town.net...  
Connect socket #1180 to 212.97.133.62, port 22...
Can't establish connection --> wsw12.surf-town.net:22 @ Tue May 17 11:40:06 2011   (0-5)


I have also tried to reset the firewall, and turn of the firewall...for some reason it doesn't seem to have any effect.

Please help!
SnibborgOwner

Commented:
Have you looked in the event logs to see if there are any errors being shown?  Look in the applications and security logs.  This sounds like a permissions problem to me.

Snibborg

Author

Commented:
When I go to "Computer administration" > "Event log" i have 0 under "Critical", but several if I expand "Error" (0/4/59), "Warnings" (0/4/34). Numbers in parenthesis are (Last Hour/24 hours/7 days).

If I need to fix that, what to do next?
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Hi, your 'coreftp' is using port 22 - this SFTP, can you try WinSCP instead (http://winscp.net/eng/download.php) and configure it to use port 21? See attached image. winscp connection

Author

Commented:
@GerwinJansen

I did as you told me, but with the same results (see the images).
WinSCP-LoggingIn.gif
WinSCP-Directory.gif

Commented:
When you can log in to an FTP or FTPS site but you can't get a directory listing or transfer files, that almost always means the data channel is blocked.  Sometimes a quick fix is to try switching between active and passive mode.  

If that doesn't work you'll need to do some detective work to discover what is blocking your data channel connections.  Most likely it is your firewall or security software.  Sometimes it helps to know which actual port numbers are being used for the data channel.  To figure this out, enable the protocol-level trace logging in your FTP client, try to list or transfer files, and then search the log for either the PORT or PASV raw ftp commands as these are sent immediately before the data channel is opened.  You can get the data channel port by decoding the last two numbers of the PORT command or the last two numbers of the server's response to the PASV command.  To decode: convert the numbers to hex, combine into a single value, and then convert back to decimal.
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Question about your site, what is the name? bibelmc.dk? I've seen other surftown hosted sites that have their ftp directory set to 'site.domain', so cd /bibelmc.dk in your case. Could you try this?
AlexPace,
I have tried to switch between those modes. CoreFTP asks me after trying to connect without success. So switching between the modes seems not to be the solution. I've not tried the rest.

GerwinJansen
Yes it is one of the domains, but I log on with a username, because I'm able to have 10 domains on that specific hotel.


My solution
My modem used is a Netgear (has been in use for a couple of weeks), and it needed to be turned off, after turning it off and put it on again I could see the directory.

You all came up with good answers, I will try to award points.
Gerwin Jansen, EE MVETopic Advisor
Most Valuable Expert 2016

Commented:
Turning off and on your modem is something I wouldn't have thought of... I'll sure remember this case :) Great that you found the issue!

Commented:
Wow!  That makes no sense unless there was a modem firmware update or somesuch.  

Author

Commented:
AlexPace

Exactly, it makes no sense!
I called my broadband company today, and yes, he said the firmware needed an update so he did that.
I had access to the directory before, so I don't know if that "solved the problem".
By the way thanks for your in-depth answer, and last comment.

Author

Commented:
The solution was to turn off my modem!
I would not think this was the solution as GerwinJansen also said, but sometimes we just have to remember it is electronic stuff we are depended on :-)

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