Hp color printer is offline but display shows ready

J.R. Sitman
J.R. Sitman used Ask the Experts™
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We have a new HP CP2025 that is showing ready on it's display but is actually showing offline on the printserver.  We had a power failure Friday and this is how it is Monday.  We've powered it off twice.

I know I can call support, but the Experts are easier.  Any ideas.
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Commented:
Maybe you can try to unplug the power cable and keep it off som time (maybe an hour)
Also, if it is network conected, check if there any netwotk switches in the way and may be power them off also. check if you can ping the printer or open the printer web page.
J.R. SitmanIT Director

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Commented:
ping and web address didn't work.  I'll have it unplugged and post later.  Unfortuantely, I'm not there.
When you say "printserver" do you mean a PC, or a "network attachment box" to which the printer is connected USB or parallel?

If the latter, you will need to check the settings of the printserver. You may need to reset it and then reassign its IP address.

If the printer has its own network i/f, can you print to it if you create a Standard TCP/IP port for it on a PC, i.e. bypassing the server?
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I'm guessing it's IP address has got reset dues to the black out or it has a different one via DHCP.

Print of a new network status page, and if it is different either hardcode the IP address and add a DHCP exclusion, or give it a reservation to stop it happening again.
J.R. SitmanIT Director

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Commented:
@David Ingledew, thanks that was the problem
J.R. SitmanIT Director

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Commented:
Thanks to all

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