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Backup disk failure

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Last Modified: 2012-08-14
This looks bad. At my clients.. Disk Management doesn’t list the drive except to say “Disk 1 Unknown Unreadable”.  Trying to access F:\ (the drive letter) always fails, cannot see any directories or files under it.

Should I have someone on-site disconnect and reconnect the drive?
Should I try to check SMART data? (also how does one view SMART data in windows?)
It seems most likely the drive is dead, but the hardware manager lists the drive as working properly. (Probably working properly as in, still a working USB device, but the disk may still have failed)

How do you think I should proceed?
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