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Servant-LeggieFlag for Australia

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Windows 7 Pro 32-bit Print Spooler not staying running

Hey Experts,

I have come across two cases in the last week where a customer is running Windows 7 Pro 32-bit and go to use the printer, only to find that the print spooler is turned off. When I have looked at each machine, the print spooler service is off, but the RPC service is on (print spooler needs it running to run itself).

In both cases, I have restarted the print spooler and can confirm in each case that it is set to start automatically. Once the service is restarted, I can see the device under 'Printers & Devices' but, as soon as I go to print, it seems to stop. Further investigation in both cases shows that the service is actually stopping before I go to print (thanks F5!)

In both cases, the printer is connected through a netgear router and the printer is set up on the network as a local printer with the port being set up with the specific IP address of the printer.

In only one of the cases, a program was installed about 20 minutes (and a dozen prints) before the issue arose), but that program has since been uninstalled.

I have opened a command prompt as Admin and run sfc / scannow but Windows said that no errors were found.

What do you reckon the issue could be?

N.B: In one case, they are running a Fuji-Zerox colour laser mfp, in the other, an HP colour laser printer.
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sanjithml
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As per you explanation, i guess the problem lies in the spooler service getting stopped. Can u check the system logs and check the event viewer errors and paste it here.
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Spooler problems are almost always caused by a faulty driver. I would uninstall the driver, as follows.

Go to Start > Printers & Faxes. First delete the printer. Then, from the File menu, select Server Properties; click the Drivers tab and remove any instances of the printer from the list.

Then reinstall from the CD or from a downloaded driver.
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ASKER

I will start by saying that one of the printer issues has been resolved by clearing the contents of C:/Windows/System32/Spool/Printers & restarting the PC. For the other printer, I ahve already reinstalled the printer with new drivers (not those on file for the reasons you stated) but no result- same response.

Sanjithml, what exactly am I looking for in the system logs (I know how to get to the event viewer, but am not sure where to go from there - sorry, I'm sure that isn't greatly helpful).
Clearing out /spool/printers will clear the problem, but he next time a job is spooled that locks the spooler it will fail again.

It could be a single application, or a single type of document thats locking it.

Update drivers - removing the old first the rebooting to ensure no dll's are sill loaded before readding.

Alternatively, or if the problem exists, change the following:
Driver Properties; Advanced - Enable Advanced Printing features - Unticked
Driver Properties; Advanced;Print Processor - Set to Winprint-RAW
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Servant-Leggie
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Came across this solution elsewhere and tried in both cases stated. In both cases, the problem was resolved.