citrix client

pma111
pma111 used Ask the Experts™
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What is the correct software client required to access citrix secure access gateway via internet explorer from a windows 7 home premium laptop?

When logging into the CAG I can get to our corporate desktop icon, when double clicking that it tries to save the "ica" file which I think means they have the wrong client installed but I may be wrong.
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Install the Citrix XenApp hosted client.

Author

Commented:
can you provide a link?

The 13.4 MB file (Citrix Online plug-in - Web ") found at:

http://www.citrix.com/english/ss/downloads/details.asp?downloadId=2304987&productId=186

Worked fine on windows 7 starter, so why would 7 premium require a different client - out of interest.
Top Expert 2010

Commented:
The above software and the link as mentioned by you should work. Do you already have a client installed on your laptop? you can verify from Add/remove programs. The above one is the latest citrix client
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Author

Commented:
basraj/rdsterling,

whats the difference between the client I linked to and the client rdsterling linked to. Why would you require one and not the other. Does one work on 7 starter and the other work on 7 home premium or something?
Top Expert 2010

Commented:
Xenapp hosted plugin doesn't support Win 7

If u see the link provided by Sterling, it shows "These plugin support Windows 2000, XP, Vista, 2003, & 2008" --- Released 2009

But if you see the first link, it also supports Win 7 also (released 2010)

Author

Commented:
Hmm so if its asking to save the ica file, it likely means the client isnt installed properly.

Have you ever come across any issue with 32-bit / 64-bit versions of web browsers and citrix access gateway. I havent got it myself but I think theres one version of vista whereby you needed to run the 32bit version of the browser as opposed to the 64 bit. I dont know if this is true for the more expensive versions of win 7 as I only have starter, perhaps 7 home premium has a 64 bit browser which causes an issues?
Top Expert 2010

Commented:
Not that am aware of. However this client supports both 32 and 64 bit.

Author

Commented:
Therefore if its trying to save the ica file is that an indication the client isnt installed successfully?
Top Expert 2010
Commented:
Not really. What is the web browser and the version you are using? If you have problems with your IE settings or the site not added to trusted sites or sometimes do not encrypt option is checked, then you might also face this problem.

To confirm, go to add/remove programs now check if you see "Citrix online plugin" is there. If not, you can say client is not installed. If it's there and you're still facing the problem, then you can uninstall the client, reinstall and check. You can also check with different web browsers.

Author

Commented:
Internet Explorer 8

Where is this encrypt option in IE 8 you mention?

Author

Commented:
I honestly dont know the version of citrix, the login screen is black as per:

http://support.citrix.com/article/html/images/CTX125310-10.gif

Does that help? I am not a citrix admin but trying to find a solution for a colleague
Top Expert 2010

Commented:
It should be under IE8> internet options>Advanced> Security> un check do not save  encrypted....

First of all check if you have proper client installed. To check, go to:

Control panel> add/remove programs> you should see Citrix online plugin or anything started with Citrix..If you see that, click it and see  support information> If it says citrix 11.1 then version is 11 and 12 then means version 12..

Author

Commented:
Ok thanks.

What does "un check do not save  encrypted...." actually do / mean in terms of citrix or web browsing? Is it risky to un check this setting?
Top Expert 2010

Commented:
That option prevents caching, so you will be asked to save and then it will open. No threat as far is know. However, you can google it and find more info.

Author

Commented:
Is it the setting "do not save encrypted pages to disk"? in the security settings of advanced?
Top Expert 2010

Commented:
yes

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