Adobe Acrobat 8 Right Click Conversion Failing

tonyperth
tonyperth used Ask the Experts™
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Hello,

I have a strange issue.  My client has windows vista, Office 2003 and Adobe Acrobat 8.  If she uses the convert to pdf button on the powerpoint toolbar it converts to PDF without an issue.  If however the user right clicks on the powerpoint slideshows file and selects "Convert to Adobe PDF" she gets the following error:

Create Adobe PDF

Unable to convert PDF file.
Invalid Page range or converstion setting paramaters.

Any ideas how to fix this? error message
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Sounds to me like the add-in is having trouble picking up information when initiated from the right-click menu. Have you tried reinstalling it?

Author

Commented:
Not yet, I was hoping to avoid doing that.  does Adobe have a repair feature, like office?
Sorry, I don't know. You could look in Windows Control Panel | Programs and Features and see if there's a Change or Repair option for Acrobat and/or the Acrobat Office add-in there.
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Author

Commented:
Still waiting for the customer to let me on their machine.
Top Expert 2011
Commented:
Acrobat 8 does have a repair function like Office.  You access it from the "Help" menu in Acrobat

Help > Repair Acrobat Installation.

Repair installation worked for me when I had a Right click issue converting to PDF.  It was failing when I Right clicked on a Word doc and chose the "Convert to PDF" option from the context menu.

Author

Commented:
The user has never allowed me time to go on tot he machine to run this fix so I have not tried it yet.  But needed to close the question.

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