Issue sending emails in outlook 2003 (on windows 7)

fred2k3
fred2k3 used Ask the Experts™
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Hi

I am running a window 7 32 bit machine and am trying to run outlook 2003 SP3 on this machine.

I initially had difficulty running the software (i was getting "The operation failed. An object could not be found." error when trying to configure the IMAP connction), I resolved this by running the application outside of compatibility mode.

I have configured the IMAP connection to the server and it recieves emails successfully. However I cannot send emails. I keep getting the error message: "The operation failed. An object could not be found."

Any ideas?

Thanks
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Commented:
To resolve this behavior, create a new profile. To do this, follow these steps:

Click Start, point to Settings, and then click Control Panel.
Double-click the Mail icon.
In the Mail Setup dialog box, click Show Profiles.

If you want to be able to select a specific profile each time you start Outlook, click the General tab, click Prompt for a profile to be used, and then click Add.

In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK.

In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next.

Click the type of server that your e-mail account works with, and then click Next.

Complete all of the required fields, including those that are on the tabs that appear after you click More Settings.

When you finish providing the required information, click Finish.

Author

Commented:
Many thanks, I tried that, however I am still getting the same problem.

any other ideas?

Commented:
can you paste the exact error wht r u getting when u try to send an email.
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Author

Commented:
Sure, the exact error message is:

Task 'exchsvr1 - Sending' reported error (0x8004010F) : 'The operation failed. An object could not be found.'

Commented:
Please paste if any event log u might be getting.

Author

Commented:
Hi Ahmed,

I've looked through the event logs, but nothing is being logged between the time of the application starting and outlook ending.
Danny ChildIT Manager

Commented:
are you connecting to a local Exchange server, or to an external ISP-based mailbox?

Author

Commented:
Its a local exchange server. There are other machines connecting to it without issues.

Commented:
Can you please try to access (send & receive) your mails from other machine and check ?

If above works, then reinstallation of outlook might resolve ur issue.

Author

Commented:
Thanks Ahmed. Send & receive from other machines work fine.
I reinstalled outlook 2003, however this did not resolve the issue.

Any other ideas?

Commented:
Hope this is what you have setup in your outlook.

Start Outlook.
On the Tools menu, click E-mail Accounts.
Under E-mail Accounts, click Add a new e-mail account, and then click Next.
Click IMAP as the type of account that you are creating, and then click Next.
In the Your Name box, enter your name exactly as you would like it to appear to recipients.
In the E-mail Address box, type your e-mail address.
In the User Name box, type your account name.
In the Password box, type your password.
In the Incoming mail server (IMAP) box, type the name of your IMAP4 server.
In the Outgoing mail server (SMTP) box, type the name of your SMTP server.NOTE: IMAP4 is a retrieval protocol. You need SMTP to send your messages.


Click Next after you have completed entering this configuration information, and then click Finish.

Author

Commented:
Yes, that is exactly how we have setup the system.
Commented:
Now please try either of the 5 below steps, hope anyone of the below might surely resolve ur issue.

1> Have you tried Help > Detect and Repair ?

You may need the office CD when repair is performed.


2> Does this happen even if you start Outlook in Safe Mode? (hold down CTRL while you click the icon) See if this helps: http://www.officeforlawyers.com/outlook/tsol.htm#safe 

3> Have you checked with the other guys whose outlook are working, that you have the correct settings for the SMTP (sending) server?  Right port number etc?

4> Not able to send it means your authentication and port settings are not correct also check the firewall settings to be sure.


5> Go to the location of the Outlook.exe file and right click Properties.  This brings up a Outlook Properties dialogue box.  Click the Compatibility tab and uncheck the Compatibility mode box that says "Run this program in Compatibility Mode for".

Author

Commented:
Thanks Ahmed, The detect and repair appears to have worked.... although i am now occassionally getting outlook has stopped responding errors.

I'll monitor it over the next few days and let you know.

Thanks again.

Commented:
Has the issue been resolved, if not then pls try other steps as i have mentioned earlier.

Author

Commented:
Many thanks for your help Ahmed. Much appreciated.

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