SupermanTB
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Windows 7 BSOD, dump file included
I've got a client that gets a BSOD every five days or so. I've attached the dump file for the latest instance of he error. The computer is a fairly new install (3 weeks). Although the client had a friend of the family build the computer for him.
Any help would be appreciated. Thanks.
Loading Dump File [D:\Windows\Minidump\05161
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: *** Invalid ***
**************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
**************************
Executable search path is:
**************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
**************************
Unable to load image \SystemRoot\system32\ntosk
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_g
Machine Name:
Kernel base = 0xfffff800`02e11000 PsLoadedModuleList = 0xfffff800`0304ee50
Debug session time: Mon May 16 11:38:31.535 2011 (UTC - 4:00)
System Uptime: 5 days 2:58:50.428
**************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
**************************
Unable to load image \SystemRoot\system32\ntosk
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
..........................
..........................
..........................
Loading User Symbols
Loading unloaded module list
.......
**************************
* *
* Bugcheck Analysis *
* *
**************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff08001a0157a, 0, fffff80002e76bd4, 7}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
**************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
**************************
**************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
**************************
**************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
**************************
Probably caused by : ntoskrnl.exe ( nt+65bd4 )
Followup: MachineOwner
---------
Any help would be appreciated. Thanks.
Loading Dump File [D:\Windows\Minidump\05161
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: *** Invalid ***
**************************
* Symbol loading may be unreliable without a symbol search path. *
* Use .symfix to have the debugger choose a symbol path. *
* After setting your symbol path, use .reload to refresh symbol locations. *
**************************
Executable search path is:
**************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
**************************
Unable to load image \SystemRoot\system32\ntosk
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7600.16792.amd64fre.win7_g
Machine Name:
Kernel base = 0xfffff800`02e11000 PsLoadedModuleList = 0xfffff800`0304ee50
Debug session time: Mon May 16 11:38:31.535 2011 (UTC - 4:00)
System Uptime: 5 days 2:58:50.428
**************************
* Symbols can not be loaded because symbol path is not initialized. *
* *
* The Symbol Path can be set by: *
* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
**************************
Unable to load image \SystemRoot\system32\ntosk
*** WARNING: Unable to verify timestamp for ntoskrnl.exe
*** ERROR: Module load completed but symbols could not be loaded for ntoskrnl.exe
Loading Kernel Symbols
..........................
..........................
..........................
Loading User Symbols
Loading unloaded module list
.......
**************************
* *
* Bugcheck Analysis *
* *
**************************
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff08001a0157a, 0, fffff80002e76bd4, 7}
***** Kernel symbols are WRONG. Please fix symbols to do analysis.
**************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
**************************
**************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
**************************
**************************
*** ***
*** ***
*** Your debugger is not using the correct symbols ***
*** ***
*** In order for this command to work properly, your symbol path ***
*** must point to .pdb files that have full type information. ***
*** ***
*** Certain .pdb files (such as the public OS symbols) do not ***
*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** ***
*** Type referenced: nt!_KPRCB ***
*** ***
**************************
Probably caused by : ntoskrnl.exe ( nt+65bd4 )
Followup: MachineOwner
---------
ASKER
The dump file points to mrxsmb10.sys that is causing the blue screen..
Ded9
Ded9
The dump file points to mrxsmb10.sys that is causing the blue screen..
Can check this article for more info
http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/random-bsod-when-accessing-qnap-nas-error/0696172c-ae50-46a2-8d1c-9a6787a5b0fa
Ded9
Can check this article for more info
http://answers.microsoft.com/en-us/windows/forum/windows_7-networking/random-bsod-when-accessing-qnap-nas-error/0696172c-ae50-46a2-8d1c-9a6787a5b0fa
Ded9
ASKER
Interesting. I'll need to be onsite with that client to complete those instructions. That will happen tomorrow and I'll let you know.
What tool did you use to come to that conclusion?
What tool did you use to come to that conclusion?
same tool that you have used ...set the symbol path..you will get this info from technet or microsoft website.
This problem is caused due to smb protocol...so you can try disconnecting the printer or disabling the printer dirver...that too can cause this issue.
Ded9
This problem is caused due to smb protocol...so you can try disconnecting the printer or disabling the printer dirver...that too can cause this issue.
Ded9
ASKER
Working on this issue now. What exact command did you enter to analyze the dump file to set the symbol path? I appear to be doing something wrong. Thanks.
ASKER CERTIFIED SOLUTION
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I think u selected the wrong answer.
Ded9
Ded9
Ded9