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Computer joined with domain can't get IP when off network

SJATechsupport
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Last Modified: 2012-05-11
Hi all -

Here's the deal.
I have a user who has a company issued laptop that is joined with our domain.
On our network, he can get an IP address when both wired and wireless.
When he is not on our network, however, he can only get an IP address when connecting to a wireless network. When he tries to plug an Ethernet cable in, it gives him an invalid IP address. I have tried statically setting the IP address to no avail - there is no connectivity.
Any idea what could be causing this? Again, when he is on the domain, everything works fine (via DHCP and statically).

Thanks!
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