troubleshooting Question

How to disable acceptance prompts with windows remote assistance

Avatar of WillThomason
WillThomason asked on
Remote AccessOperating SystemsIT Administration
15 Comments1 Solution6709 ViewsLast Modified:
Currently we use remote assistance to view our users desktops and show them how to do things remotely. However, when we connect to their PC it requests them to give permission to allow us to view their screen, and also a second prompt to control their mouse/keyboard. This is fine, however we have computers connected to TV monitors that we would like to view remotely and they have no user. We cannot view their desktop since no one is there to accept the prompts. Is there a way to disable the prompts remote assistance creates and simply allow us to take control over the PC's without user intervention?

VNC is not an option due to company policy.
remote desktop is not an option since we need to view what everyone else is viewing.

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