How to disable acceptance prompts with windows remote assistance

WillThomason
WillThomason used Ask the Experts™
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Currently we use remote assistance to view our users desktops and show them how to do things remotely. However, when we connect to their PC it requests them to give permission to allow us to view their screen, and also a second prompt to control their mouse/keyboard. This is fine, however we have computers connected to TV monitors that we would like to view remotely and they have no user. We cannot view their desktop since no one is there to accept the prompts. Is there a way to disable the prompts remote assistance creates and simply allow us to take control over the PC's without user intervention?

VNC is not an option due to company policy.
remote desktop is not an option since we need to view what everyone else is viewing.

Thanks!
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Is VNC not an option just because it is commercial software and there is no budget for it?
If so, you may want to take a look at TightVNC (open source alternative).

Browsing online I found this article, that explains exactly how to disable those prompts. I have never needed to use that method (I personally hate RA), so I don't know if it will work, but worth a try.

Author

Commented:
VNC is not an option due to security reasons, it was not my decision and i cannot do anything about it at the moment.

That article is good and i have seen it before, however it does not apply to windows 7. sorry, i forgot to mention we run windows 7 pro, and the TV's run windows 7 starter.
Ok, then. I am very busy ATM, but when I get a minute I will look at other options (GPO, maybe...).
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Top Expert 2011

Commented:
Have you taken a look at this?

I am looking into the possibility of a GPO change, but this might help as well.

http://www.combobulate.com/node/51
Top Expert 2011

Commented:
I cannot find a setting for this through Group Policy (at least in a 2003 Enterprise Domain), but a similar fix is here:

http://lazynetworkadmin.com/content/view/68/6/

Looks like these changes would have to be made on the individual machines.

You could right a .bat script to copy a file from the server that contains the fixed file and have that .bat run at startup, so you don't have to do it on each individual machine.

Anyone else have an idea?

Author

Commented:
both links are only for windows xp. they do not apply for windows 7 pro. Sorry :(
Top Expert 2011

Commented:
My bad....didn't see that.

Are you on a 2008 domain?

Author

Commented:
Yes we are on 2008, thanks!
Hello, sorry for being "away", pretty busy week.

http://windows.microsoft.com/en-US/windows7/User-Account-Control-Allow-UIAccess-applications-to-prompt-for-elevation-without-using-the-secure-desktop

This policy setting appears to do the job.

While this policy setting applies to any UIA program, it is primarily used in certain remote assistance scenarios, including the Windows Remote Assistance program in Windows Vista.
(and 7)
If a user requests remote assistance from an administrator and the remote assistance session is established, any elevation prompts appear on the interactive user's secure desktop and the administrator's remote session is paused. To avoid pausing the remote administrator's session during elevation requests, the user may select the Allow IT Expert to respond to User Account Control prompts check box when setting up the remote assistance session. However, selecting this check box requires that the interactive user respond to an elevation prompt on the secure desktop. If the interactive user is a standard user, the user does not have the required credentials to allow elevation.

Author

Commented:
I am sorry, but the link you provided is for UAC requests for permission, not for windows remote assistance requests for permission. I need to be able to use remote assistance to log directly into a PC and view/control its screen without any popups or requests for permission on the user's PC.
This setting is under Local Computer Policy -> Computer Configuration -> Security Settings -> Local Policies -> Security Options, btw
Top Expert 2011
Commented:
@WillThomason

From what I have read for the past 45 minutes or so, no one has been able to accomplish in Vista or 7 what you are trying to do.

Apparently RA changed drastically with Vista and 7 (come to think of it, just in using it a few times in 7 it is very different), and a workaround hasn't been discovered or released (at least that I could find).

Everyone recommended 3rd party software, which you said is out of the question.

Sorry I couldn't help.
My conclusion, too. Sorry I couldn't help.

You will have to try and convince the decision makers to make an exception, if just for these few userless computers.
Top Expert 2011

Commented:
If possible, you could also switch out the userless computers to XP. Just an idea.

Author

Commented:
Thanks for the help. To bad it cant be done yet.

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