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Contacts are seperate from the GAL. &nbsp;They don't sync. &nbsp;Its better practice to update the info in AD. &nbsp;After some time passes that change should make it to the OAB (offline address book) and you should see the change. &nbsp;If you want to force update the OAB \\try the following link this worked for me<br />
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A good overview of the interaction between Outlook and Exchange, in regards to address books, is MS KB 841273. But it's probably more than you want to know.<br />
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It can take as many as 48 hours (the very worst case) for an updated address book to show up in Outlook. Normally, you'll get a new one each morning. If this isn't fast enough, you can surely force Exchange and Outlook to download a new address book.<br />
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The process to do this takes two steps - one in Exchange and one in Outlook.<br />
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First, ask Exchange to rebuild the address book. (This is normally a scheduled process that happens at 4:00 am, by default.) To do this, open ESM, expand Recipients, and click on Offline Address Lists. In the right pane, right-click on the offline address list of interest (you probably only have one - the Default Offline Address List) and select Rebuild. You will be warned that it potentially could take a long time. Click Yes to proceed with the rebuild. Wait a couple of minutes (Exchange's scheduler seems to run on a one minute clock, so it could be as much as 60 seconds before the process begins. After it starts, in a small domain, it'll probably only take a few seconds to rebuild the address list). Now, you are done with Exchange.<br />
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Second, move to Outlook and ask it to download the updated address book. On the main toolbar, click on the down-arrow next to Send/Receive. In the menu, click Download Address Book. On the resulting dialog, click OK. &nbsp;You are done with Outlook.<br />
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I have intermittently had issues with Outlook that required me to restart Outlook before the changes appeared, but that isn't necessary normally.<br />
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Just FYI: Outlook will normally check on the availability of an updated OAB 24 hours after it downloaded the last one. Or about five minutes after Outlook is restarted. So, after a rebuild, you can restart Outlook; and in about 5 minutes it should automagically download the update. But that requires waiting and I don't like waiting
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this issue is still not resolved
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We found the solution ourselves
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We have Exchange 2010 SP1 &amp;&nbsp;Outlook 2010.<br />
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Whenever you copy a contactperson from the GAL into your local contactpersons list, you have the ability afterwards to update the contact's details with information out of the organization's address book.<br />
Two questions:<br />
1. This can be done manually, by opening a contactperson's card, and select the &quot;update&quot; button. Is there a way to do this sync automatically?<br />
2. Whenever you erase a value in AD (i.e. the department's name), and you do a manual update in the contactperson, the value is not being erased there???,<br />
Any suggestions??<br />
<br />
thanks in advance,<br />
Peter
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We have Exchange 2010 SP1 & Outlook 2010.

Whenever you copy a contactperson from the GAL into your local contactpersons list, you have the ability afterwards to update the contact's details with information out of the organization's address book.
Two questions:
1. This can be done manually, by opening a contactperson's card, and select the "update" button. Is there a way to do this sync automatically?
2. Whenever you erase a value in AD (i.e. the department's name), and you do a manual update in the contactperson, the value is not being erased there???,
Any suggestions??

thanks in advance,
Peter

Outlook contacts &amp; AD sync

Microsoft Outlook is a personal information manager from Microsoft, available as a part of the Microsoft Office suite. Although often used mainly as an email application, it also includes a calendar, task manager, contact manager, note-taker, journal, and web browser.

Outlook contacts &amp; AD sync

Outlook contacts & AD sync