Outlook contacts & AD sync

HamannWetteren
HamannWetteren used Ask the Experts™
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We have Exchange 2010 SP1 & Outlook 2010.

Whenever you copy a contactperson from the GAL into your local contactpersons list, you have the ability afterwards to update the contact's details with information out of the organization's address book.
Two questions:
1. This can be done manually, by opening a contactperson's card, and select the "update" button. Is there a way to do this sync automatically?
2. Whenever you erase a value in AD (i.e. the department's name), and you do a manual update in the contactperson, the value is not being erased there???,
Any suggestions??

thanks in advance,
Peter
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Contacts are seperate from the GAL.  They don't sync.  Its better practice to update the info in AD.  After some time passes that change should make it to the OAB (offline address book) and you should see the change.  If you want to force update the OAB \\try the following link this worked for me

A good overview of the interaction between Outlook and Exchange, in regards to address books, is MS KB 841273. But it's probably more than you want to know.
 
It can take as many as 48 hours (the very worst case) for an updated address book to show up in Outlook. Normally, you'll get a new one each morning. If this isn't fast enough, you can surely force Exchange and Outlook to download a new address book.
 
The process to do this takes two steps - one in Exchange and one in Outlook.
 
First, ask Exchange to rebuild the address book. (This is normally a scheduled process that happens at 4:00 am, by default.) To do this, open ESM, expand Recipients, and click on Offline Address Lists. In the right pane, right-click on the offline address list of interest (you probably only have one - the Default Offline Address List) and select Rebuild. You will be warned that it potentially could take a long time. Click Yes to proceed with the rebuild. Wait a couple of minutes (Exchange's scheduler seems to run on a one minute clock, so it could be as much as 60 seconds before the process begins. After it starts, in a small domain, it'll probably only take a few seconds to rebuild the address list). Now, you are done with Exchange.
 
Second, move to Outlook and ask it to download the updated address book. On the main toolbar, click on the down-arrow next to Send/Receive. In the menu, click Download Address Book. On the resulting dialog, click OK.  You are done with Outlook.
 
I have intermittently had issues with Outlook that required me to restart Outlook before the changes appeared, but that isn't necessary normally.
 
Just FYI: Outlook will normally check on the availability of an updated OAB 24 hours after it downloaded the last one. Or about five minutes after Outlook is restarted. So, after a rebuild, you can restart Outlook; and in about 5 minutes it should automagically download the update. But that requires waiting and I don't like waiting

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Commented:
this issue is still not resolved
We found the solution ourselves It was an OAB sync issue

Author

Commented:
We found the solution ourselves

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