Windows 7 Constantly Freezes

infotechelg
infotechelg used Ask the Experts™
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I have a laptop with Windows 7 on it (64 bit) that CONSTANTLY freeze. It's been doing this since I got the computer.

For example, I'll be right in the middle of a word document, I'll save it, the entire computer freezes for about 30-60 seconds. I'll be on a web page and the entire computer freezes. Or a spreadsheet, or...

Bascially no matter what I'm doing, my computer freezes constantly; freezing several times in a hour. It freezes when I close stuff. It is extremely annoying.

It did it twice while typing this message. Once during a windows update, and another time when I tried to reboot the computer. I opened "Start", "Shut Down" the menu popped up and it froze before I could click "Restart".

What is the fix?

Windows 7 Home Premium
Intel(R) Core 2 Duo CPU T6600 @ 2.20GHz
4.00 RAM
64-Bit OS
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Start with a reinstall
If it is happening since you got the laptop, return it for an exchange.  If there are problems out of the box, the likely reason is, it's a lemon.
Commented:
There can be many things that can cause this behavior, software and hardware.  Try booting the machine into safe mode and see if the behavior is the same.  If so, then I would just RMA the unit as it is most likely a hardware issue.  If the behavior doesn't continue, then the next item would be to go to the Event viewer found in the computer manager, and check out system, and Applications logs in the Windows category.

I often will just filer it for only warnings and errors.  That will tell us the next thing to suggest to you.
Could be a virus...Try the following, if it doesn't work then i agree with supermandaddy

The fllowing list should be used in an effort to rid workstations of viruses:

Run malwarebytes in Safe Mode with Networking and update it before running a full system scan:
http://www.malwarebytes.org/mbam-download.php

Then try HitManpro to make sure anything which might be left behind is clean:
32bit
http://dl.surfright.nl/HitmanPro35.exe
http://download.cnet.com/Hitman-Pro-3/3000-2239_4-10895604.html

64bit
http://dl.surfright.nl/HitmanPro35_x64.exe

If issue is not resolved by these tools try TDSSKiller:
http://support.kaspersky.com/downloads/utils/tdsskiller.zip
http://support.kaspersky.com/downloads/utils/tdsskiller.exe

Tutorial on TDSSKiller:
http://support.kaspersky.com/viruses/solutions?qid=208280684

or you could also try FixTDSS.exe from Symantec

http://www.symantec.com/content/en/us/global/removal_tool/threat_writeups/FixTDSS.exe

If this does not resolve your issue then try Combofix:

Download Combofix
http://download.bleepingcomputer.com/sUBs/ComboFix.exe
http://www.forospyware.com/sUBs/ComboFix.exe
http://subs.geekstogo.com/ComboFix.exe

Tutorial on how to use combofix:
http://www.bleepingcomputer.com/combofix/how-to-use-combofix



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Author

Commented:
Tsaico, I checked the event viewer (it froze as I was checking it) and a MSSQLSERVEREXPRESS warning popped up. I'm uninsalling all SQL Server 2005 instances from the machine. Hopefully, that's all it is.
Commented:
i would recommend doing clean boot.

Clean boot process

Start-type - msconfig- click on startup tab- click disable all...then click services tab- put a check on hide all microsoft services ...and then click disable all....click ok and then restart the computer in normal mode.

If everything works fine in clean boot then enable five startup items and services at a time to find the faulty software.



Ded9

Commented:
ded9's susggestion is also good.  But I would start with either his method or mine first before uninstalling anything.  You need to narrow down software or hardware issues.

Author

Commented:
ded9/tsaico, ok will do. I already started uninstalling SQL, something which I rarely use anymore on the machine, so it's not a big issue to lose everything and reinstall if I have to. After I'm done with this, I'll try the clean boot process if this doesn't work.

Author

Commented:
The uninstallations seemed to work, but time will tell. I gave credit to both solutions because I'm sure either would have worked just as well. I also gave 50 points to the third solution because if the software uninstall/clean reboot didn't work, the virus check would probably be the solution

Thanks for all your help!

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