We help IT Professionals succeed at work.
Get Started

Outlook 2011 Will Not Load User Data

mchenry2677
mchenry2677 asked
on
826 Views
Last Modified: 2012-05-11
All,

One of our graphics guys has a brand new iMac running Office 2011 with all available updates. For the past two months, the machine has been operating flawlessly, but within the last week, he has started having problems with Outlook 2011.

Symptoms:
  - When you click on the Outlook icon in the dock, the Outlook start-up screen flashes for less than a second and the Outlook toolbar appears at the top of the screen, but the Outlook window never appears.
  - Or, when you click on the Outlook icon in the dock, the Outlook window opens, but it's completely blank with a little circle icon letting you know that it's waiting on something (see my screenshot).
  - In either case, you can only close Outlook by using Force Quit.
  - All other Office apps (Word, Excel, Etc.) are functioning properly

Troubleshooting performed so far:
  - Checking for any available updates.
  - Restarting the computer.
  - Uninstall and Reinstall Office (since I could not find a way to repair the installation on OSX)
  - Rebuilding the existing identity.
  - Creating a new identity.

As a PC technician with very little Mac experience, I'm not sure what to try next.  Can someone give me some further troubleshooting tips or know of a fix for this issue? Any help would be appreciated.

Thanks!


Microsoft-Outlook-for-Mac-2011-E.png
Comment
Watch Question
This problem has been solved!
Unlock 1 Answer and 5 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE