troubleshooting Question

TrendMicro Client Package not updating

Avatar of jmarti80
jmarti80Flag for United States of America asked on
Anti-Virus AppsSecurityWindows Server 2008
2 Comments1 Solution5125 ViewsLast Modified:
I updated our Tredmicro server to version 10.5.  We have many clients that are remote users that do not connect to the TrendMicro server that is within our LAN, so I would normally just create a Client Installer Package, which would update definitions directly from the web.  

The problem that I am experiencing is that the client fails to update definitions.  When I right click and select "Update Now" it attempts to connect and I receive the following error:

"Unable to connect to the server.  There may be a problem with the server, or the network, or the proxy information is incorrect.  Please contact Officescan administrator for assistance"

I can access the internet just fine and no proxy settings have been set.  Any assistance on how to fix this is appreciated.  Thanks!
Sudeep Sharma
Technical Designer

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