TrendMicro Client Package not updating

jmarti80
jmarti80 used Ask the Experts™
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I updated our Tredmicro server to version 10.5.  We have many clients that are remote users that do not connect to the TrendMicro server that is within our LAN, so I would normally just create a Client Installer Package, which would update definitions directly from the web.  

The problem that I am experiencing is that the client fails to update definitions.  When I right click and select "Update Now" it attempts to connect and I receive the following error:

"Unable to connect to the server.  There may be a problem with the server, or the network, or the proxy information is incorrect.  Please contact Officescan administrator for assistance"

I can access the internet just fine and no proxy settings have been set.  Any assistance on how to fix this is appreciated.  Thanks!
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Technical Designer
Commented:
Check if these could help you:

Can OfficeScan clients automatically update from the Internet even if there is no connection to the OfficeScan Server?
http://esupport.trendmicro.com/solution/en-us/0113685.aspx

Manually enabling the Roaming mode and Update from the Trend Micro ActiveUpdate (TMAU) Server for OfficeScan clients
http://esupport.trendmicro.com/pages/Manually-enabling-the-Roaming-mode-and-Update-from-the-Trend-Micro-Act.aspx

I hope that would help you

Sudeep
Thanks!

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