TrendMicro Client Package not updating

jmarti80 used Ask the Experts™
I updated our Tredmicro server to version 10.5.  We have many clients that are remote users that do not connect to the TrendMicro server that is within our LAN, so I would normally just create a Client Installer Package, which would update definitions directly from the web.  

The problem that I am experiencing is that the client fails to update definitions.  When I right click and select "Update Now" it attempts to connect and I receive the following error:

"Unable to connect to the server.  There may be a problem with the server, or the network, or the proxy information is incorrect.  Please contact Officescan administrator for assistance"

I can access the internet just fine and no proxy settings have been set.  Any assistance on how to fix this is appreciated.  Thanks!
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Technical Designer
Check if these could help you:

Can OfficeScan clients automatically update from the Internet even if there is no connection to the OfficeScan Server?

Manually enabling the Roaming mode and Update from the Trend Micro ActiveUpdate (TMAU) Server for OfficeScan clients

I hope that would help you


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