1000's monitoring email alerts.

Tiras25
Tiras25 used Ask the Experts™
on
Hi guys,

I need to gather few opintions on how to handle a large load of email monitoring alerts.  Currently we have up to 1,000 auto-generated messages a day. It is a lot to try to scan for the important ones, and the volume will likely more than double with new client(s).  We have about 10 small clients now and small shop (like 2.5 IT guys)  We need a detailed procedure for how to handle this responsibility, and hopefully can come up with a better and more timely way to identify the critical messages.

So I am thinking:

a.      Should we direct the monitoring emails to a different email so they are not cluttering the client support inbox?
b.      How can we more accurately and reliably identify critical issues?  Can the critical messages be automatically identified and routed so we don’t have to scan through thousands of messages just to find the important ones?
c.      What procedures can we put in place for monitoring the messages, identifying those that require some kind of response and prioritizing those requirements?  Is there a role that receptioninst (non-technical person) can play to identify critical issues?

Thanks for the ideas..
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Most Valuable Expert 2015

Commented:
Create three (for example) mailboxes:

one for minor
one for major
one for critical

Have all of the monitoring messages delivered to a single mailbox and use procmail to redirect the alerts to the appropriate mailbox.

Author

Commented:
Very good idea.  Procmail.  Is it some free utility I can download?

Thanks!
Most Valuable Expert 2015
Commented:
Yes.  I work with *nix servers and don't know if procmail is available for Windows but:

    www.procmail.org

If you have procmail specified as your local delivery program, then you do not need to use a '.forward' file to pass your email through to procmail.

Author

Commented:
Thanks for the tips!

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