We help IT Professionals succeed at work.
Get Started

1000's monitoring email alerts.

319 Views
Last Modified: 2012-06-21
Hi guys,

I need to gather few opintions on how to handle a large load of email monitoring alerts.  Currently we have up to 1,000 auto-generated messages a day. It is a lot to try to scan for the important ones, and the volume will likely more than double with new client(s).  We have about 10 small clients now and small shop (like 2.5 IT guys)  We need a detailed procedure for how to handle this responsibility, and hopefully can come up with a better and more timely way to identify the critical messages.

So I am thinking:

a.      Should we direct the monitoring emails to a different email so they are not cluttering the client support inbox?
b.      How can we more accurately and reliably identify critical issues?  Can the critical messages be automatically identified and routed so we don’t have to scan through thousands of messages just to find the important ones?
c.      What procedures can we put in place for monitoring the messages, identifying those that require some kind of response and prioritizing those requirements?  Is there a role that receptioninst (non-technical person) can play to identify critical issues?

Thanks for the ideas..
Comment
Watch Question
CERTIFIED EXPERT
Most Valuable Expert 2015
Commented:
This problem has been solved!
Unlock 1 Answer and 4 Comments.
See Answer
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE