bios can't load when hard drive connected

bsjld
bsjld used Ask the Experts™
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I am a tech guy for a small company and a user called me and thinks she had a virus.  but said when she came in the morning, the system was stuck on the HP screen (where it asks to press 10, F2 etc) to enter bios etc.  

When i disconnect the drive, I can enter the bios, but only when I connect it again, it doesn't allow me to get into bios or any other setting.  it does not event get as far as to show the windows splash screen.  Helps.
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check to see if she plugged in a USB stick.  some memory sticks will get picked as bootable media - and without an OS just do not boot.  the bios checks for drives - see's the USB drive with no data and just fails to go any further.
dan
Commented:
Reset the bios to factory defaults...and then connect the drive...



Ded9
Probably a bad HD
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Author

Commented:
daniellyza:
Not usb, when I did get into bios I set to boot to cd then hd first
You have a bad HDD and BIOS is unable detect the HDD and getting stuck.

Author

Commented:
ok, I loaded default settings and nothing still. the same thing

Author

Commented:
yeah it sound like it.

Author

Commented:
any other suggestions

Commented:
Did u check the jumper setting on hard drive...check that..make sure its set to master.


Ded9
To confirm that HDD is bad, you can try to connect the HDD to another machine and verify.

Commented:
Disconnect the cdrom , drive and just connect the hard drive....reseat the ram..remove the battery and .wait for 15 minutes....connect the bios battery  and then boot to bios.




Ded9
Top Expert 2007
Commented:
3 possibilities
Bad Hard drive controller on motherboard
Bad hard drive cable
Bad hard drive.

Author

Commented:
tried the cdrom, memory and battery. same result..
Did you tried to connect HDD on another machine and verify that HDD is detecting or not?

Commented:
Try subhashishlaha: suggestion ...also check the jumper setting on hard drive.


Ded9

Author

Commented:
NO BUT WILL DO NOW AND REPORT BACK.   THANK YOU

Author

Commented:
ok, tried it on a different working system and it halted the system. I can feel it spinning, but nothing.  I also connected to an external dock for sata drive and although it gave a drive letter, it remained grey and un clickable.  I guess it's dead.

Any suggestions.

Commented:
You are right.


Ded9

Author

Commented:
No fix but narrowed the solution down to the correct answer. bad hard drive

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