bsjld
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bios can't load when hard drive connected
I am a tech guy for a small company and a user called me and thinks she had a virus. but said when she came in the morning, the system was stuck on the HP screen (where it asks to press 10, F2 etc) to enter bios etc.
When i disconnect the drive, I can enter the bios, but only when I connect it again, it doesn't allow me to get into bios or any other setting. it does not event get as far as to show the windows splash screen. Helps.
When i disconnect the drive, I can enter the bios, but only when I connect it again, it doesn't allow me to get into bios or any other setting. it does not event get as far as to show the windows splash screen. Helps.
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You have a bad HDD and BIOS is unable detect the HDD and getting stuck.
ASKER
ok, I loaded default settings and nothing still. the same thing
ASKER
yeah it sound like it.
ASKER
any other suggestions
Did u check the jumper setting on hard drive...check that..make sure its set to master.
Ded9
Ded9
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Disconnect the cdrom , drive and just connect the hard drive....reseat the ram..remove the battery and .wait for 15 minutes....connect the bios battery and then boot to bios.
Ded9
Ded9
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ASKER
tried the cdrom, memory and battery. same result..
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Try subhashishlaha: suggestion ...also check the jumper setting on hard drive.
Ded9
Ded9
ASKER
NO BUT WILL DO NOW AND REPORT BACK. THANK YOU
ASKER
ok, tried it on a different working system and it halted the system. I can feel it spinning, but nothing. I also connected to an external dock for sata drive and although it gave a drive letter, it remained grey and un clickable. I guess it's dead.
Any suggestions.
Any suggestions.
You are right.
Ded9
Ded9
ASKER
No fix but narrowed the solution down to the correct answer. bad hard drive
ASKER
Not usb, when I did get into bios I set to boot to cd then hd first