Why Experts Exchange?
Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.
Jim Murphy
Programmer at Smart IT Solutions
When asked, what has been your best career decision?
Deciding to stick with EE.
Mohamed Asif
Technical Department Head
Being involved with EE helped me to grow personally and professionally.
Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question
Connect with Certified Experts to gain insight and support on specific technology challenges including:
Troubleshooting
Research
Professional Opinions
Ask a QuestionDid You Know?
We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE
troubleshooting Question
Microsoft Word crashes in Remote Desktop Server environment
asked on
Hello,
We have an issue where a few users, but not all users, are experiencing seemingly random crashes of Microsoft Word in a remote desktop environment. Office and Windows are completely up to date and the version is 2007.
The error seems to happen when a user clicks on the Office button, but not all the time, as above it's random and might not happen for a couple of days. It's not document specific either. Here's what is generated in the event log:
Faulting application name: WINWORD.EXE, version: 12.0.6545.5000, time stamp: 0x4c653e57
Faulting module name: wpdshext.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba63
Exception code: 0xc0000005
Fault offset: 0x000014fd
Faulting process id: 0x2988
Faulting application start time: 0x01cc1531cbddfb8f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EX
Faulting module path: C:\Windows\system32\wpdshe
Report Id: 1bda4c66-812a-11e0-9be9-18
Furthermore, Office has been completely ripped off and re-installed, profiles have also been rebuilt but this has not made a difference. I have unregistered and registered the wpdshext.dll file and run sfc scannow but that also has made no difference.
Any help greatly received!
We have an issue where a few users, but not all users, are experiencing seemingly random crashes of Microsoft Word in a remote desktop environment. Office and Windows are completely up to date and the version is 2007.
The error seems to happen when a user clicks on the Office button, but not all the time, as above it's random and might not happen for a couple of days. It's not document specific either. Here's what is generated in the event log:
Faulting application name: WINWORD.EXE, version: 12.0.6545.5000, time stamp: 0x4c653e57
Faulting module name: wpdshext.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba63
Exception code: 0xc0000005
Fault offset: 0x000014fd
Faulting process id: 0x2988
Faulting application start time: 0x01cc1531cbddfb8f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EX
Faulting module path: C:\Windows\system32\wpdshe
Report Id: 1bda4c66-812a-11e0-9be9-18
Furthermore, Office has been completely ripped off and re-installed, profiles have also been rebuilt but this has not made a difference. I have unregistered and registered the wpdshext.dll file and run sfc scannow but that also has made no difference.
Any help greatly received!
Our community of experts have been thoroughly vetted for their expertise and industry experience.