troubleshooting Question

Microsoft Word crashes in Remote Desktop Server environment

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puterssupportFlag for Afghanistan asked on
Windows Server 2008Microsoft Word
6 Comments1 Solution7040 ViewsLast Modified:
Hello,

We have an issue where  a few users, but not all users, are experiencing seemingly random crashes of Microsoft Word in a remote desktop environment. Office and Windows are completely up to date and the version is 2007.

The error seems to happen when a user clicks on the Office button, but not all the time, as above it's random and might not happen for a couple of days. It's not document specific either. Here's what is generated in the event log:

Faulting application name: WINWORD.EXE, version: 12.0.6545.5000, time stamp: 0x4c653e57
Faulting module name: wpdshext.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba63
Exception code: 0xc0000005
Fault offset: 0x000014fd
Faulting process id: 0x2988
Faulting application start time: 0x01cc1531cbddfb8f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Faulting module path: C:\Windows\system32\wpdshext.dll
Report Id: 1bda4c66-812a-11e0-9be9-18a90554e864

Furthermore, Office has been completely ripped off and re-installed, profiles have also been rebuilt but this has not made a difference. I have unregistered and registered the wpdshext.dll file and run sfc scannow but that also has made no difference.

Any help greatly received!
ASKER CERTIFIED SOLUTION
Ahmed786

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