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Microsoft Word crashes in Remote Desktop Server environment

Hello,

We have an issue where  a few users, but not all users, are experiencing seemingly random crashes of Microsoft Word in a remote desktop environment. Office and Windows are completely up to date and the version is 2007.

The error seems to happen when a user clicks on the Office button, but not all the time, as above it's random and might not happen for a couple of days. It's not document specific either. Here's what is generated in the event log:

Faulting application name: WINWORD.EXE, version: 12.0.6545.5000, time stamp: 0x4c653e57
Faulting module name: wpdshext.dll, version: 6.1.7601.17514, time stamp: 0x4ce7ba63
Exception code: 0xc0000005
Fault offset: 0x000014fd
Faulting process id: 0x2988
Faulting application start time: 0x01cc1531cbddfb8f
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office12\WINWORD.EXE
Faulting module path: C:\Windows\system32\wpdshext.dll
Report Id: 1bda4c66-812a-11e0-9be9-18a90554e864

Furthermore, Office has been completely ripped off and re-installed, profiles have also been rebuilt but this has not made a difference. I have unregistered and registered the wpdshext.dll file and run sfc scannow but that also has made no difference.

Any help greatly received!
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Jeff Perkins
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Ran into a similar situation with remote users that have Kodak easy share running on their computers when they remote in. For those users that it was applicable, removing Kodak solved the problem.  For those who needed to keep it, we were able to make sure their remote connection did not share local hard drive resources.
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Ahmed786
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I will give these suggestions a try.

No kodak installed i'm afraid, thin clients !
Has your issue been resolved ?
Hi Puters,

Please mention as how your issue was resolved from the above 2 of the given solutions , so that we can make a note of it.
I thought I made a post about it before I accepted the solution! Obviously not.

A combination of both of these suggestions fixed the issue, thank you very much.