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canalicomputers

asked on 5/18/2011

No internet access after virus

I'm working on a laptop that had 2 viruses, which were removed by the antivirus program, but the laptop still has no internet access. The local and wireless network connections will connect but not websites load. I've already done a reset of all of the IE settings and windows firewall settings in case the virus set things to block traffic. What else can I check to resolve this? Thanks.

Networking Security TCP/IP

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canalicomputers

5/19/2011

5/18/2011

Can you connect in safe mode with networking? I would also try to run my scans for antivirus, malware, and spyware in safe mode too.

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5/18/2011

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5/18/2011

What is your os? If it is XP, try running the Winsockxpfix:

http://www.snapfiles.com/get/winsockxpfix.html

Check your hosts file. Reset to Microsoft defaults with Hostsxpert:

http://www.funkytoad.com/index.php?option=com_content&id=13

Rogue Killer offers options to check DNS, hosts file, proxy server and more:

http://www.geekstogo.com/forum/files/file/413-roguekiller/

Great article here:

https://www.experts-exchange.com/Virus_and_Spyware/Anti-Virus/A_4922-Rogue-Killer-What-a-great-name.html

Post the result of a scan here.

Are you sure the virus is completely gone?

Scan with Mbam and post a scan log for review:

http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&tag=button

Good luck!!!

canalicomputers

5/19/2011

ASKER

Thanks!

Networking

Networking is the process of connecting computing devices, peripherals and terminals together through a system that uses wiring, cabling or radio waves that enable their users to communicate, share information and interact over distances. Often associated are issues regarding operating systems, hardware and equipment, cloud and virtual networking, protocols, architecture, storage and management.

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