unable to view emails in OWA (win 7 pro) - Red X
Hello Experts!!!
I have a situation that in one of my users his workstation is running Windows 7 Professional, and he needs access his webmail... the issue is he is unable to view emails - he gets the Red X.
I have read that I must apply a hotfix in my exchange 2003 server.. (http://support.microsoft.com/kb/883543) but when I apply it I got the following error:
"Setup has detected that the version of the service pack installed on your system is lower than what is necessary to apply this hotfix" ; at minimum you must have service pack 1 installed.
The thing is I have installed on my server SP1...
So what do I need do?
I have a situation that in one of my users his workstation is running Windows 7 Professional, and he needs access his webmail... the issue is he is unable to view emails - he gets the Red X.
I have read that I must apply a hotfix in my exchange 2003 server.. (http://support.microsoft.com/kb/883543) but when I apply it I got the following error:
"Setup has detected that the version of the service pack installed on your system is lower than what is necessary to apply this hotfix" ; at minimum you must have service pack 1 installed.
The thing is I have installed on my server SP1...
So what do I need do?
Frosty555
Did you install Windows Server 2003 service pack 1 (for the OS), or Microsoft Exchange Server 2003 service pack 1 (for Exchange server)? I imagine that both would be necessary.
ASKER
Frosty555,
it has windows 2003 SP1 ...where can I check the SP for the exchange server?
it has windows 2003 SP1 ...where can I check the SP for the exchange server?
To determine the version number, the build number, and the service pack level of Microsoft Exchange Server, check the properties of the server.
To view the server properties of a computer that is running Exchange 2000 Server or Exchange Server 2003, follow these steps:
Start the Microsoft Exchange Administrator program.
In the navigation pane, expand the objects until you locate the server object.
Right-click the server object, and then click Properties.
To view the server properties of a computer that is running Exchange 2000 Server or Exchange Server 2003, follow these steps:
Start the Microsoft Exchange Administrator program.
In the navigation pane, expand the objects until you locate the server object.
Right-click the server object, and then click Properties.
ASKER
Comfortjeans,
it looks I have Exchange 2003 RTM version...
it looks I have Exchange 2003 RTM version...
Please check the KB883543.log (C:\Windows) for further information. You can also post the log file here for further research.
ASKER
Here it is...
[KB883543.log]
0.062: ==========================
0.062: 2011/05/18 10:22:17.607 (local)
0.062: e:\665a7e363940df71de9375b
0.062: Service Pack started with following command line:
0.187: Services is Present
0.187: Condition succeeded for section Exchange.SingleOp.Section in Line 1 of PreRequisite
0.187: DoInstallation: CustomizeCall Failed: 0xf076
0.187: Setup has detected that the version of the service pack
installed on your system is lower than what is necessary to apply this hotfix.
At minimum, you must have Service Pack 1 installed.
26.156: Message displayed to the user: Setup has detected that the version of the service pack
installed on your system is lower than what is necessary to apply this hotfix.
At minimum, you must have Service Pack 1 installed.
26.156: User Input: OK
26.156: Update.exe extended error code = 0xf076
26.156: Update.exe return code was masked to 0x643 for MSI custom action compliance.
[KB883543.log]
0.062: ==========================
0.062: 2011/05/18 10:22:17.607 (local)
0.062: e:\665a7e363940df71de9375b
0.062: Service Pack started with following command line:
0.187: Services is Present
0.187: Condition succeeded for section Exchange.SingleOp.Section in Line 1 of PreRequisite
0.187: DoInstallation: CustomizeCall Failed: 0xf076
0.187: Setup has detected that the version of the service pack
installed on your system is lower than what is necessary to apply this hotfix.
At minimum, you must have Service Pack 1 installed.
26.156: Message displayed to the user: Setup has detected that the version of the service pack
installed on your system is lower than what is necessary to apply this hotfix.
At minimum, you must have Service Pack 1 installed.
26.156: User Input: OK
26.156: Update.exe extended error code = 0xf076
26.156: Update.exe return code was masked to 0x643 for MSI custom action compliance.
What version of IE is the client using?
ASKER
comfortjeanius,
he has the IE8.
he has the IE8.
ASKER CERTIFIED SOLUTION
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ASKER
comfortjeanius,
for some reason when I got in the options screen nothins is been displayed..looks like if I press the button it goes stuck.
I have tried download firefox explorer, it seems worked but not able to view contacts...
for some reason when I got in the options screen nothins is been displayed..looks like if I press the button it goes stuck.
I have tried download firefox explorer, it seems worked but not able to view contacts...
ASKER
Thanks a lot your help comforjenius!!
Anytime