troubleshooting Question

unable to view emails in OWA (win 7 pro) - Red X

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ARPIFlag for United States of America asked on
ExchangeWindows 7Outlook
12 Comments1 Solution615 ViewsLast Modified:
Hello Experts!!!

 I have a situation that in one of my users his workstation is running Windows 7 Professional, and he needs access his webmail... the issue is he is unable to view emails - he gets the Red X.

I have read that I must apply a hotfix in my exchange 2003 server.. (http://support.microsoft.com/kb/883543) but when I apply it I got the following error:
"Setup has detected that the version of the service pack installed on your system is lower than what is necessary to apply this hotfix" ; at minimum you must have service pack 1 installed.

The thing is I have installed on my server SP1...

So what do I need do?

ASKER CERTIFIED SOLUTION
comfortjeanius

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