troubleshooting Question

Bizhub C253 Scan to E-mail Prompts for From Address

Avatar of jdroger2
jdroger2Flag for United States of America asked on
Printers and Scanners
2 Comments1 Solution1366 ViewsLast Modified:
We have a client with a Kyocera Bizhub C253 multifunction machine that we have setup to scan to e-mail so that they can send documents directly from the scanner.  This works great, except that everytime they scan a document, they get prompted to supply the from address.  We have checked the network settings in the web interface and supplied the device e-mail address there, and there is a field for admin e-mail which is not editable.  Will supplying the admin e-mail address make it so that the users do not have to provide the from address everytime they scan to e-mail?  If so, where do we set this?  If not how do we set the machine to automatically default to a preset from address and stop bothering the users?  All suggestions welcome.

Thanks,
Matt
ASKER CERTIFIED SOLUTION
jrtec

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 1 Answer and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros