troubleshooting Question

SBS 2003 File permissions / VPN

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web-rocketFlag for United States of America asked on
SBS
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I have a client that has Domain admin rights. Using VPN on his laptop I set up a mapped drive to the user shares folder on his server. All the folders show up (greyed) out. Every once in a while he can get in them. The only folder he can get into is his folder. I am not sure whats going on but I have tried everything I know. I even gave him rights to every one of the folders and that didn't work. If I remove the mapped drive  and re add it they show up again for a while and he has access but then they turn grey and lock him out again.
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