troubleshooting Question

V-79-57344-38277 - Unable to open a disk of the virtual machine.

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advserverFlag for United States of America asked on
Storage SoftwareVMware
5 Comments3 Solutions10979 ViewsLast Modified:
Good afternoon,

I am having an issue with Symantec Backup Exec 2010 R2 trying to backup a VMware cluster using the SAN method.  There are two custers, the first cluster works fine and the SAN storage is Equallogic.  The second cluster is a MD3000 SAN with a Microsoft server that the hosts point to for iSCSI connections.  This is the one that I am having issues with.

When I run the backup job, it creates the VMware snapshot, then deletes the snapshot and the job fails with:

Backup- VMVCB::\\vcenter-server\VCGuestVm\(DC)HQ(DC)\vm\appstgV-79-57344-38277 - Unable to open a disk of the virtual machine.

VixDiskLib_Open() reported the error: You do not have access rights to this file
V-79-57344-38277 - Unable to open a disk of the virtual machine.

VixDiskLib_Open() reported the error: You do not have access rights to this file


I reviewed the debug log and unfortunately becuase there were 3 other backup jobs going on at the same time, it was a little difficult to find the section dealing with this error but I beleive I found it:
BEREMOTE: [05/19/11 13:12:28] [5280]     [fsys\shared]        - VDDK-Log: SAN: Cannot access a SAN/iSCSI LUN backing this virtual disk. (Hint: If you are using vcbMounter you can use the option "-m nbd" to switch to network based disk access if this is what you want.) If you were attempting file-level access, stop the vmount Service by typing "net stop vmount2" on a command prompt to force vmount to re-scan for SAN LUNs and re-try the command.
BEREMOTE: [05/19/11 13:12:28] [5280]     [fsys\shared]        - VDDK-Log: DISKLIB-LINK  : "san://snapshot-6651[MD3000-iSCSI-1-LUN3] IT-Lawson-Patch/IT-Lawson-Patch-000002.vmdk@RUEVCPA1?rue21\administrator/XXX" : failed to open (You do not have access rights to this file).
BEREMOTE: [05/19/11 13:12:28] [5280]     [fsys\shared]        - VDDK-Log: DISKLIB-CHAIN : "san://snapshot-6651[MD3000-iSCSI-1-LUN3] IT-Lawson-Patch/IT-Lawson-Patch-000002.vmdk@RUEVCPA1?rue21\administrator/XXX" : failed to open (You do not have access rights to this file).
BEREMOTE: [05/19/11 13:12:28] [5280]     [fsys\shared]        - VDDK-Log: DISKLIB-LIB   : Failed to open 'san://snapshot-6651[MD3000-iSCSI-1-LUN3] IT-Lawson-Patch/IT-Lawson-Patch-000002.vmdk@RUEVCPA1?rue21\administrator/XXX' with flags 0x1e (You do not have access rights to this file).
BEREMOTE: [05/19/11 13:12:28] [3164]     [fsys\vmvcb]         - VM_VCBPROXY_FS::OpenObj() Could not open the disk '[MD3000-iSCSI-1-LUN3] IT-Lawson-Patch/IT-Lawson-Patch-000002.vmdk' DiskCompatibility: 'dependent' DiskMode 'persistent'  Error Text: 'You do not have access rights to this file' Error: '13'
BEREMOTE: [05/19/11 13:12:28] [3164]     [fsys\vmvcb]         - Cancelling the additional phase request.

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