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Worksite in Outlook 2007

TheLizzard
TheLizzard asked
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Last Modified: 2012-05-11
Hi

we use worksite in outlook 2007 and it has been working great for som time, but now i get this "Internal mapi error: an invalid parameter was passed to a mapi function" when i try to open a email.

And i know worksite makes the mail read-only, and maby that is the problem that som other add-in is traying to edit the mail when i open it i dont know

I can view it but i cant dubbel click an open it
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Top Expert 2012

Commented:
This happens with the MAPI breaks.
This is a common issue on users PCs.

Can Easily be fixed by renaming the MAPI dlls on the affected client PC.

Here are some instructions on how:

http://www.ctimls.com/Support/KB/Error%20Fixes/Fix_Mapi_error.htm

Author

Commented:
This happens only in worksite and it happens for all users i cant rename the MAPI dlls on 170 computers :(
Top Expert 2012

Commented:
Please try one PC/Suer, so that we may verify that this is the issue and solution.
Once we verify it works we can then look at fixing the other 169 Computers

Author

Commented:
Hi Apache09

I have now tryed to rename the mapi32.dll to old and i have run fixmapi as administrator but still the same problem.

Top Expert 2012

Commented:
Hrm...
If you close Outlook and reopen using
Start>Run>Outlook.exe /safe
Does the email client (outlook) work at it should?

If it does, try disabling the add ins one at a time until you find one that may be causing the issue

If you have Adobe Acrobat 6 installed or SnagIt's addin, disble these first.

Browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Outlook\Addins

Note all the current Add Ins and their current load behavior state. (0,1,2,3)
Then change the load behavior for Acrobat, SnagIt or other non-Microsoft add-ins to 0 one at a time, testing Outlook and worksite between each add in.

Be sure to leave worksite add-in for last.

 








close it and reopen it.
you can try disabling all the add ins one at a time, testing after each disabled add in, and see if you can pin point any add ins that may be causing the issue.

 

Author

Commented:
I've requested that this question be deleted for the following reason:

problem moved to supplyer
Top Expert 2012

Commented:
Has the supplier resolved the problem?
If they have, what was the resolution?

If you know the resolution, please post it, and accept that answer rather than deleting a question.
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Top Expert 2012

Commented:
Ah good deal.

So just accept that answer as it would be good to know for anyone else who might have the same problem now or in the future.
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