Link to home
Start Free TrialLog in
Avatar of monteblan
monteblan

asked on

Ricoh Aficio 3228c Scanner - Error 8528

I am running windows XP, Photoshop 10, windows 2008 server

Sometimes I import using TWAIN 3245Scanner (TWAIN driver version 3) and it works perfectly.

Other times I import, nothing happens then I get the error message 8528 Scanner is not available

I can send to print though so the connections are all OK.

I have checked connections, rebooted my machine, turned scanner/printer off and on etc etc...

It is driving me insane. Any ideas?
ASKER CERTIFIED SOLUTION
Avatar of Joe Winograd
Joe Winograd
Flag of United States of America image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Avatar of monteblan
monteblan

ASKER

Hi Joe

Will try the the driver, then cable. Many thanks, will try ASAP and let you know.

Thank you

Richard
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Btw, I realize you're not going to stop using Photoshop. I'm just suggesting the above as troubleshooting steps to isolate the problem.
SOLUTION
Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Also, as it is an MFD, do not try to scan until 45 seconds after the last button press on the machine's keyboard, or it will not work.
Without hearing back from the original poster, we can't know if anyone provided the solution. But I think both experts provided solid advice, so I would recommend splitting the points evenly between the two experts who responded. Regards, Joe
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.