SSL Error #38 on Citrix

This afternoon everyone started getting this error:

Cannot connect to the Citrix Xenpp Server.
SSL Error 38: the proxy server denied access to  ..... port 1494

Any ideas?

I have rebooted everything Citrix-related.

LVL 4
shard26Asked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

shard26Author Commented:
here is something from the Citrix Access Gateway Admin Portal:

(05/26/11 15:04:22):L20:616:16384:controller:socket::socket.c:379:SESSINFO:0:SSL client session cache initialized:
(05/26/11 15:04:22):L20:616:16384:controller:socket::socket.c:1849:SESSINFO:0:initialized SSL library:
(05/26/11 15:04:22):L20:616:16384:controller:socket::socket.c:1968:SESSINFO:0:initialized SSL methods and contexts:
(05/26/11 15:04:23):L20:616:16384:controller:socket::socket.c:2033:SESSINFO:0:associated server certificate and private key with SSL context:
(05/26/11 15:04:23):L15:616:16384:controller:socket::socket.c:1257:SESSINFO:0:Client PEM file not found for backend SSL connections:
(05/26/11 15:04:23):L15:616:16384:controller:socket::socket.c:2063:SESSINFO:0:failed to configure controller to use client certificates on backend SSL connections:

0
systechadminConsultantCommented:
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
shard26Author Commented:
Reboot the NetScaler.

- Or -

Remove and then re-add the SSL VIP.

is what the site says.  Is rebooting the NetScaler the same as rebooting the CAG? If so, I already did that.

0
Big Business Goals? Which KPIs Will Help You

The most successful MSPs rely on metrics – known as key performance indicators (KPIs) – for making informed decisions that help their businesses thrive, rather than just survive. This eBook provides an overview of the most important KPIs used by top MSPs.

Dirk KotteSECommented:
are you able to telnet from the CAG to your XenApp Server using Port 1494?
You should see ICAICAICA....
0
shard26Author Commented:
do you mean telnet from the Citrix Access Gateway Admin Desktop? I totally don't know how to do that.

0
Dirk KotteSECommented:
no, the telnet session must be initiated from the CAG Linux-Apliance.
The enduser makes a connection to the appliance with port 443 and the appliance makes connections to the xml-service (to recive the informations to display the user-icons) and then a new connection to the ica-Port (1494) if the user click an icon.
0
shard26Author Commented:
I accepted because you guys helped me out. I just re-installed the AAC and that solved the error.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Citrix

From novice to tech pro — start learning today.