silver1386
asked on
Junk E-Mail being stripped of attachments.
We are running Exchange Server 2010 SP1, and we are using its AntiSpam feature. The client in this situation is using Outlook 2007 SP2.
This user told me she couldn't find an email that someone said they sent her. I looked with her, and we found it in the Junk E-Mail folder. She right-clicked on the message and did the "don't mark as spam" or however Outlook 2007 words it. Then she dragged it to her Inbox. That worked fine, as we would expect, but there was supposed to be an attachment with the email. In the act of being sent to Junk E-Mail, does Exhcange or Outlook strip the email of attachments? If so, is there anyway to retrieve them once you've marked the email as okay?
This user told me she couldn't find an email that someone said they sent her. I looked with her, and we found it in the Junk E-Mail folder. She right-clicked on the message and did the "don't mark as spam" or however Outlook 2007 words it. Then she dragged it to her Inbox. That worked fine, as we would expect, but there was supposed to be an attachment with the email. In the act of being sent to Junk E-Mail, does Exhcange or Outlook strip the email of attachments? If so, is there anyway to retrieve them once you've marked the email as okay?
Normally exchange does not remove attachments in the email but if you have a virus program running on the exchange server to scan your m ail then that program will remove the attachment if it believes it’s a suspicious file and move it to quarantine. The file should be backed up in the antivirus program.
ASKER
There is no A/V currently running on the Exchange Server (though there should be according to our audits). However, we do have A/V running on the client machines. It sets up its own folder in Outlook called Infected Items. The problem is that there was nothing in Infected Items, only in Junk E-Mail. I double-checked with her to confirm that the person actually DID send an attachment. She confirmed and said that it's not the first time it has happened.
Any reason why emails that get sent to her Junk E-Mail box would be stripped of attachments?
Any reason why emails that get sent to her Junk E-Mail box would be stripped of attachments?
What is the av software?
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ASKER
jackieman,
We are using ESET business (NOD32 64-bit)
Delphineous,
It has happened to her more than once. Once was an Excel file. Another was a PDF.
As for the process she used, she said she typically clicks the Not Junk button up top, and it goes into her Inbox.
I have asked her to try to repeat the problem with the same sender, same subject, same body, same attachment.
We are using ESET business (NOD32 64-bit)
Delphineous,
It has happened to her more than once. Once was an Excel file. Another was a PDF.
As for the process she used, she said she typically clicks the Not Junk button up top, and it goes into her Inbox.
I have asked her to try to repeat the problem with the same sender, same subject, same body, same attachment.
ASKER
It SEEMS to have just been some kind of fluke, because I ran a ton of tests, and now it's just working as it should.